PMO Process & Governance Manager

The PMO Process & Governance Manager is responsible for leading and continuously improving the Project Management Office’s (PMO) tools, methodology, processes, governance, and skills development. This role plays a critical part in ensuring consistent, efficient, and high-quality project execution across the organization. 

1)      Strategy & Approach (20%): 

a)        Clearly define and communicate processes, checks, and controls that projects and partners are expected to follow along with why, when, & how can ensure compliance is being met.

b)      PMO Governance and compliance should be approached with minimum viable bureaucracy (MVB) in mind and a focus on ensuring the basics are covered and done well.

c)       Maintain comprehensive PMO methodology and governance framework with a customer-centric approach and servant leader mindset: anchoring the PMO as an enabler and center of excellence that uplifts stakeholder engagement and satisfaction and better return on investment on project delivery.

2)      Methodology & Standards (20%): 

a)       Develop and maintain standardized project management methodology, processes, procedures, policy, KPI”s, and tools that align with industry best practices (e.g., PMI PMBOK) and organizational needs. 

b)      Develop and maintain project management standards, templates, and guidelines. 

c)       Ensure adherence to established methodologies and standards through monitoring, reporting, audits, and reviews. 

d)      Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed.  Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated.  

3)      Processes & Tools (20%): 

a)       Streamline project management processes to improve efficiency and effectiveness. 

b)      Evaluate and select project management tools to support efficient project execution. 

c)       Develop and implement strategies for the integration and utilization of PM tools. 

d)      Partner with IT to ensure optimal functionality and user adoption of project management technology. 

4)      Training & Support (20%): 

a)       Design and deliver comprehensive training programs on project management methodologies, tools, and best practices to upskills the PMs and the organization. 

b)      Provide ongoing coaching and support to project managers and teams with a focus on power skills and traits such as customer focus. 

c)       Foster a culture of continuous learning and knowledge sharing within the project management community. 

5)      Performance & Improvement (20%): 

a)       Develop and implement key performance indicators (KPIs) to measure the effectiveness and quality of the PMO processes and project/program delivery. 

b)      Monitor and evaluate the performance of project management delivery and quality. 

c)       Identify opportunities for improvement in project management practices and processes. 

d)      Implement data-driven initiatives to enhance project success rates and overall PM maturity. 

e)      Stay abreast of emerging trends and best practices in project management. 

 Specialized or Technical Knowledge and Skills:

1. A Bachelor’s or Master’s Degree in Management, Information Systems, Project Management, or similar area required.
2. 10+ years of demonstrated Project Management experience on projects of various size and complexity.  Demonstrated proven ability of successfully managing large scale and complex projects, preferably in a financial institution.
3. Project Management Professional (PMP) Certification required.
4. 5+ years of proven experience in project management methodology development and implementation. 
5. In-depth knowledge of project management frameworks and best practices (e.g., PMI PMBOK). 
6. Strong understanding of project management tools and technologies. 
7. Excellent communication, presentation, and interpersonal skills. 
8. Ability to lead and influence cross-functional teams. 
9. Demonstrated experience in training and development. 
10. Strong analytical and problem-solving skills. 
11. 5+ years of experience in establishing and governing PMO processes, policies, methods, controls, tools, and training.  PMI’s Project Management Office Certified Professional (PMI-PMOCP) preferred. 
12. Change management expertise. 
13. Experience with project management software (e.g., MS Project, Planview PPM Pro). 
14. Knowledge of relevant industry trends and best practices in project management methodology, tools, and standards. 
15. Strong leadership, communication, organization, and collaboration skills
16. Ability to work and excel under pressure
17. Experience with Agile Processes, Methodology, and Transformation required.
18. SME in Financial Services Industry & PMO processes.