Recovery Specialist

The Recovery Specialist is responsible for the collection of post charge-off consumer loans and negative accounts assigned to them. An important element of this position is the ability to work with key stakeholders within Collections and Legal Collections to increase recoveries while providing consistent and superior service to partners and members alike.

• Proactively prioritizes and pursues assigned post judgement portfolio through all available channels to mitigate WPCU share and loan losses. Available channels include communication by phone, mail, pursuit of wage garnishment, obtaining a bank levy and identifying assets for lien or seizure. Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed.  Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated. (30%)
• Drive recoveries of WPCU charged-off accounts through negotiating repayment of charged-off WPCU accounts. (30%)
• Will evaluate all member claims of bankruptcy protection using PACER. Responsible for proper documentation of review in the collections platform and assigning account to legal collections or moving the account back to general collections based on results of the search. (10%)
• Serve as liaison between legal collections and collections on bankruptcy cases where the member has expressed intent to surrender collateral. Will be responsible for communicating with members attorney for update and resolution. In situations where immediate recovery is not possible, will partner with legal collections to pursue filing for relief from stay. (10%)
• Responsible for maintaining monthly reporting on accounts that relief from stay has been requested, Chapter 13 accounts and dismissals. (10%)
• Utilizes various skip-tracing tools to identify actionable information on members. (5%)
• Support delinquent collections staff by handling all requests for demand letters. Responsibilities include the proper and timely delivery of the demand letter in addition to imaging the letter to the members account and appropriate documentation within the collection platform. (5%)

The Recovery Specialist will understand the applicable laws and regulations pertaining to collections and bankruptcy.

• Must have a High School Diploma or equivalent
• Some post-secondary education is preferred. Prior experience in the legal or paralegal field is a plus.
• Preferably a minimum of 2-3 years of experience working in collections.
• Must be able to learn and apply a variety of software applications
• Strong verbal and written communications skills.
• Advanced ability to research using multiple databases and resources.
• A well-rounded knowledge of the Credit Union’s collection philosophy and how that applies to treatment of members.