GENERAL SUMMARY

The Pit Clerk is responsible for performing computer input, clerical support, and guest service duties in the table games pit area, including but not limited to entering all gaming table opening and closing figures in Excel for each shift, preparing the Opener/Closer slips for each shift, maintaining the podiums with supplies, and responding to guest requests for directions and other information.

CORE SCOPE OF POSITION

• Enters all gaming table opening and closing figures in Excel spreadsheet for each shift. Verifies the accuracy of data entry against and correct errors.  
• Assists with markers for guest with credit in the pit. 
• Maintain an inventory of promotional chips which the Pit Clerk will distribute to patrons on availability. Pit Clerk will be responsible for the inventory, distribution, and system redemption of the promotional chips.
• Prints reports at the end of shift and as needed by Floor Supervisors.
• Performs various clerical duties in the pit, such as preparing the table Opener/Closer slips for each shift, preparing all tournament entry tickets, tournament registration, preparing drawing tickets for distribution to tables, tracking and ordering supplies, maintaining files, making copies, running errands, and calling dealers in to work as directed by supervisor.
• Performs various guest service duties, such as assisting floor supervisors in scanning and making new and reprint Player Club cards, greeting guests, answering telephones, and responding to guest requests for directions or other information.
• Assists with changing cards on the floor as needed.
• Enters player rating cards into the CMP system when needed.
• Maintains knowledge of and effectively promotes company services, guest promotions, players’ club program.
• Ensures that a clean, safe, hazard-free work environment is maintained.
• Adheres to all company and department policies, procedures, and standard operating guidelines.
• Performs other duties as assigned.

Hiring Preference The Viejas Band of Kumeyaay Indians is an equal opportunity employer.  Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring

STYLE SERVICE COMMITTMENT

All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to – and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine, and work!

INTERACTION

•  Interacts with internal and external guests.

SUPERVISION

• Does not provide supervision to other team members.

Required Skills

KNOWLEDGE AND SKILLS

• Basic computer knowledge.
• Excellent guest service experience.
• Good verbal, written, and interpersonal communication skills.
• Ability to work in a professional high-pressure environment while demonstrating and maintaining good personal relation/people skills and a positive attitude.
• Ability to multitask and work well under stress.
• Must be a self-starter and able to adjust to change.
• Must be able to work flexible hours during the day or evening including weekends, holidays, and all blackout dates.

Required Experience

EDUCATION/CERTIFICATION

• High school diploma or general education degree (GED).

EXPERIENCE

• Must be 21 years of age.
• 6 months of computer experience.