GENERAL SUMMARY

The Lead Bingo Food Attendant will be the liaison between Food and Beverage and Bingo Management. The Lead Bingo Food Attendant will be responsible for communication between Bingo and the Quick Service Team. This Team Member will be responsible for training Bingo Food Attendants. This position will be responsible for greeting guests at the Bingo Snack Bar, handling cash transactions and operating the cash register. Prepares and cooks snacks requiring short preparation time, such as nachos, hot dogs, popcorn, etc. Prepares and stocks all items during shift, such as condiments, paper goods, and food items.

CORE SCOPE OF POSITION

• Greets and seats guests in the Bingo Hall.
• Answers telephone and provides timely response to guest inquiries, and/or takes messages as appropriate.
• Uses radio/Bluetooth to communicate with Team Members and Managers.
• Receives payment and processes the transaction on computerized cash register, counts back change out loud for the protection of guest and restaurant.
• Verifies accuracy of all items on guest checks by confirming the correct pricing, discounts, and method of payment.
• Counts revenue received and balances cash drawer at the end of shift, immediately alerts management of discrepancies.
• Assists in preparing orders and ensuring they are placed in the proper location.
• Verifies food tickets that are presented by servers or guests to obtain food items and prepares items as required.
• Prepares and cooks food according to instructions.
• Verifies age drinking limit and recognizes when guests have reached their drinking limit and refuses to provide additional alcoholic beverages. If needed, escalates the situation and issues/complaints to the manager.
• Takes orders from guests, writes orders down on server pad and enters into Point of Sales (POS) system within prescribed time limit according to Food and Beverage service standards.
• Garnishes and completes dishes prior to serving.
• Delivers completed items from kitchen to guests on trays.
• Communicates with back of house when food selections are low or need refreshing.  Once new food selections are ready will exchange/refill tray up front.
• Responsible for keeping par levels and ordering all food and beverage items from the central kitchen.
• Stocks items such as juice, soda bibs, ice, and packaged food products. Stays current on various casino and VOC events and promotions to respond to guest inquiries.
• Stocks coffee, coffee cups, paper products, utensils, condiments, and lids.
• Breaks down and cleans all machinery at the end of every shift.
• Prepares a waste sheet when necessary.
• Maintains and operates kitchen equipment properly.
• Complies with company and departmental policies and standard operating procedures, and applicable governmental laws and regulations.
• Understands and practices food safety and sanitation procedures.
• Ensures service areas are clean and free from debris including the floor, flat surfaces, and warming bins in accordance with sanitation standards.
• Ensures a clean, safe, and hazard free work environment is maintained.
• Adheres to all company and department policies, procedures, and standard operating guidelines.
• Performs other duties as assigned.

STYLE SERVICE COMMITTMENT

All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to – and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work!

INTERACTION

• Interacts with internal and external guests.                                                                                                                                                                                    

SUPERVISION

• May provide direction to Bingo Food Attendants under the direction of supervisors, assistant managers, and other leadership.

Required Skills

Required Experience

EDUCATION/CERTIFICATION

• High school diploma or general education degree (GED) preferred.
• Food Handler’s card required.
• California Responsible Beverage Service Training and Certification required upon date of hire.
• Must be 21 years of age or older.

EXPERIENCE

• 1 to 2 years of related experience and/or training.
• Previous experience as a food preparation assistant preferred.
• Previous experience as a host/or cashier preferred.