GENERAL SUMMARY

Plans, manages and coordinates the daily operations and profitability of the Bingo Department to ensure business plan and values are aligned on the assigned shift.

CORE SCOPE OF POSITION

• Manages and directs staff performance to ensure the overall department objectives and financial goals are met during assigned shift.
• Addresses team member performance and behavior concerns; develops plans for improvement; takes necessary corrective action.
• Actively engages in recruitment, selection, and retention of staff.
• Sets staffing levels and schedules to ensure cost effective use of labor while meeting guest service and business level needs.
• Plans, organizes and distributes workload and provides clear direction and support.
• Ensures that new team members are effectively trained and positioned for success.
• Implements and monitors department policies and procedures for identifying workforce hazards and assessing risks.
• Enforces standard operating procedures in the Bingo Department and recommends changes for improvement.
• Helps plan and implements marketing strategies and promotions for the department such as running special ads, offering incentives to attract more guests to the food venue(s).
• Recommends new marketing strategies, games, or programs based on guest satisfactions.
• Assists in developing long-range planning goals for bingo operations, including headcount, product quality and quantity and pricing to support the continual growth of the operation.
• Works with management on determining the effectiveness of marketing programs.
• Keeps current on marketing strategies and changes in the gaming industry.
• Monitors forecasts, budget, costs, and sales goals related to revenue and service labor costs for the department.
• Oversees the purchasing of supplies and ensures proper inventories are established and maintained.
• Ensures expenditures stay within budget limitations and identifies areas in which expense reduction can be made.
• Ensures all jackpot payoffs are performed in a timely and professional manner and that all forms are completed thoroughly and accurately.
• Ensures that all service equipment is handled safely and with reasonable care, reporting mechanical problems to the proper department for repair.
• Ensures the POS cash registers are maintained and closed out at the designated times as well as back up kits are in place for use during power outages.
• Ensures that proper security measures are taken for safekeeping of funds to and from the casino vault.
• Provides frequent and ongoing communication with team members through one-on-one contact, team contact, or email.
• Conducts pass down of relevant and critical information to relief team members before going on breaks or at the end of shift.
• Prevents, manages, and/or resolve conflicts. Resolves problems and issues with team members and provides detailed information pertaining to incident to the Bingo Manager.
• Completes all required and necessary documentation with complete and accurate information in a timely manner.
• Prepares reports and works on special projects to support initiatives and directives from management.
• Attends regularly schedule department meetings to communicate information and review weekly activities.
• Reads and responds to emails on a daily basis.
• Maintains knowledge of and ensures team members are aware of current marketing promotions and/or special events.
• Performs other duties as assigned.

VIEJAS STYLE SERVICE COMMITTMENT

All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to – and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work!

LEADERSHIP

• Is a role model of the Viejas’s service culture.
• Leads by example and creates strong morale and engagement in his/her team.
• Communicates company and departmental goals and fosters open communication across the department.
• Fosters a culture of accountability, providing regular feedback to team members, including celebrating successes and addressing areas needing improvement.
• Manages conflict effectively; listens and assesses situations; takes action to resolve.

INTERACTION

• Interacts with internal and external guests.
• Interacts with team members, subject matter experts, management, and department heads.

SUPERVISION

• Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules. A portion of time is normally spent performing individual tasks related to the unit or sub-unit. Generally supervises semi-skilled employees.

Required Skills

KNOWLEDGE AND SKILLS

• Excellent verbal, written and interpersonal communication skills.
• Knowledge of sales techniques preferred.
• Advanced knowledge of Microsoft Word and Excel.
• Knowledge of budget concept and financial forecast.
• Ability to work in a high pressure atmosphere while demonstrating good personal relations/people skills.
• Ability to pay close attention to details, multitask and manage time.
• Ability to communicate effectively and resolve problems efficiently and effectively.
• Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays.                      

Required Experience

EDUCATION/CERTIFICATION

• High school diploma or GED certificate required.
• Bachelor’s degree in business administration or related area preferred. 

EXPERIENCE

• 3 to 5 years of experience and/or training in the gaming industry preferred.
• 3 to 5 years of management/leadership experience is required.