GENERAL SUMMARY

The Maintenance Supervisor is responsible for supervising and coordinating activities of workers engaged in cleaning and maintaining the casino premises and surrounding grounds, not limited to maintenance, plumbing, small equipment repair, painting, landscaping, and housekeeping. 

CORE SCOPE OF POSITION

• Supervises the Maintenance team to include team member development and training, performance management, and policy enforcement.
• Schedules and coordinates work assignments, breaks and days off. Ensures that the team members are completing tasks in a safe manner and in compliance with all applicable safety regulations and/or standards.
• Trains team members on job performance, department and casino standard practices. Ensures that all team members are trained in all departmental procedures, rules, regulations and standards.
• Provides coaching, monitoring and discipline of team members when property is not up to par.
• Instructs all team members on how to properly handle chemicals. Inspects the casino throughout the shift to assess workmanship, including regular periodic documented restroom inspections.
• Maintains required records, gathers statistics and prepares reports as required.
• Provides assistance to other job classification as needed.
• Cleans property when needed.
• Creates requisitions or purchases cleaning supplies and equipment.  Submits requirements to Director of Maintenance for approval.
• Responds to emails, voicemails, radio and/or Spectra Link calls and ensures all requests of labor or material are accomplished in a timely manner. 
• Monitors and handles guest complaints while ensuring guest satisfaction.
• Promotes and maintains the highest level of guest service.
• Checks on guest satisfaction.
• Ensures staff is aware of marketing promotions.
• Ensures that supplies and equipment are maintained and distributed in an efficient and responsible manner.
• Performs other duties as assigned.

STYLE SERVICE COMMITTMENT

All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to – and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work!

LEADERSHIP

• Is a role model of the Viejas’s service culture.
• Leads by example and creates strong morale and engagement in his/her team.
• Communicates company and departmental goals and fosters open communication across the department.
• Fosters a culture of accountability, providing regular feedback to team members, including celebrating successes and addressing areas needing improvement.
• Manages conflict effectively; listens and assesses situations; takes action to resolve.

INTERACTION

• Interacts with internal and external guests.
• Interacts daily with subordinates and/ or functional peer groups. Interaction normally involves exchange or presentation of factual information.

SUPERVISION

Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules. A portion of time is normally spent performing individual tasks related to the unit or sub-unit. Generally supervises semi-skilled employees.

Required Skills

KNOWLEDGE AND SKILLS

• Bilingual in Spanish or Tagalog is preferred.
• Skill to effectively motivate and inspire team members to perform the tasks, provide great guest service, work as a team, and promote positive morale in the department.
• Good verbal, written, and interpersonal communication skills.
• Ability to work in a fast paced, deadline oriented environment.

Required Experience

EDUCATION/CERTIFICATION

• High school diploma, vocational training or the equivalent experience.
• Must have a valid California Driver’s license.

EXPERIENCE

• 1 to 3 years of related experience in building construction, remodeling, or maintenance experience.
• Management/leadership experience required.