GENERAL SUMMARY

Assists in the day-to-day operations of hotel housekeeping. Supervises the activities of Guest Room Attendant and House Persons. Inspects rooms, corridors, pool, and fitness center in a timely manner. Provide coaching to staff on deficiencies found and tracks performance.

CORE SCOPE OF POSITION

• Supervises the Housekeeping team to include team member development and training, performance management, and policy enforcement.
• Trains team members on job performance, department and casino standard practices.  Ensures that all team members trained in all departmental procedures, rules, regulations and standards.
• Provides coaching, monitoring and discipline of team members when property and rooms cleanliness are not up to par.
• Ensures that the team members are completing tasks in a safe manner and in compliance with all applicable safety regulations and/or standards.
• Inspects and evaluates up to 50 rooms per day for cleanliness while tracking performance.
• Inspects other hotel areas. Reports needs in general cleaning and repairs of rooms and hallways.
• Responds to emails, voicemails, radio and/or Spectra Link calls and ensures all requests of labor or material are accomplished in a timely manner. 
• Issues and tracks room keys.
• Advises manager of rooms ready for occupancy.
• Maintains required records, gathers statistics and prepares reports as required.
• Provides assistance to other job classification as needed.
• Cleans rooms, pool, and fitness center when short staffed.
• Monitors and handles guest complaints while ensuring guest satisfaction.
• Promotes and maintains the highest level of guest service.
• Checks on guest satisfaction.
• Ensures staff is aware of marketing promotions, and changes related to the hotel policies and procedures.
• Performs other duties as assigned.

STYLE SERVICE COMMITTMENT

All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to – and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work!

INTERACTION

• Interacts with internal/external guests and peer groups.

SUPERVISION

• Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
•         A portion of time is normally spent performing individual tasks related to the unit or sub-unit.

Required Skills

KNOWLEDGE AND SKILLS

• Excellent verbal, written, and interpersonal communication skills.
• Excellent guest service and hospitality skills.
• Detail-oriented, organized, self-motivated, and values teamwork.
• Knowledge of Microsoft Word and Excel.
• Ability to resolve problems efficiently and effectively.
• Ability to work with diverse personalities and environment.
• Ability to multi-task and work in a fast-paced, deadline-oriented environment.
• Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.

Required Experience

EDUCATION/CERTIFICATION

• High school diploma or general education degree (GED).
• Valid California driver’s license.

EXPERIENCE

• 1 to 2 years related experience and/or training
• Supervisory/leadership experience required.