GENERAL SUMMARY

Responsible for dealing and controlling assigned card games accurately in accordance with department and company policies and standing operating procedures, and gaming regulations.

CORE SCOPE OF POSITION

• Deals and controls assigns game.
• Performs proper calculation of winnings and provides accurate payout to guests.
• Performs maintenance and upkeep of all gaming tables and equipment when required. 
• Creates an engaging positive atmosphere at the table. Encourages play when appropriate during dead game. 
• Assists guests needs, including selling chips, service requests, game questions/inquiries, request for a Floor Supervisor, and questions regarding casino wide activities.
• Works with Floor Supervisors to inform them of any information pertinent to the table such as action on the table, buy-ins, guest needs, and any suspicious activity. 
• Accepts table assignments and assists supervisors where needed. 
• Reads any departmental memos and stays current on any casino or departmental policy or procedure changes. 
• Notifies management of any suspicious or unusual activity and/or transactions in a timely manner.
• Attends all schedule team member meetings and trainings such as annual Title 31, Guest Service Standards, and any other classes/meetings required by the company.
• Maintains knowledge of and promotes company services and player’s club program. 
• Follows company and departmental policies and standard operating procedures. 
• Adheres to all hygiene and safety standards. Ensures that a clean, safe, hazard-free work environment is maintained. 
• Performs other duties as assigned.

 STYLE SERVICE COMMITMENT:

All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to – and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work!

INTERACTION

• Interacts with internal and external guests with a positive attitude and professionalism at all times.

SUPERVISION

• Provides supervision when in the role as Dual Rate Supervisor.

Required Skills

KNOWLEDGE AND SKILLS

• Thorough knowledge of Blackjack, Double Deck Pitch, Pai Gow, Baccarat, Rouette, Craps, and Carnival games.
• Excellent verbal and interpersonal communication skills.
• Strong guest service skills.
• Ability to pay close attention to detail, multitask, and manage time.
• Ability to maintain high level of confidentiality.
• Ability to work in a high pressure, deadline oriented, and fast paced environment.
• Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.

Required Experience

EDUCATION/CERTIFICATION

• High school diploma or GED preferred.
• Must pass audition for specified games per Viejas business needs.

EXPERIENCE

• 2 or more years of experience dealing two or more games.
• Experience dealing craps and/or roulette games preferred.