GENERAL SUMMARY

The Surveillance Officer I is responsible for monitoring all areas of the property and closely observes a target game, team member or customer. Assures a high standard of integrity and honesty in all casino gaming operations and related support services.  Protects Tribal assets and help ensure the safety and welfare of patrons and team members.

CORE SCOPE OF POSITION

• Monitors all areas of the property and closely observes target game, team member and customer to ensure compliance with laws, regulations and internal controls.
• Answers and initiate telephone calls concerning casino floor operations and inquires for assistance.
• Answers radio communications concerning floor operations and inquiries for assistance.
• Monitors radio traffic for situations that may require surveillance intervention or action.
• Advises on gaming violations, criminal activity, or persons associated with criminal activity according to the gaming operations manual.
• Conducts surveillance on all cash operations, theft, loss, or violations of the integrity of gaming.
• Operates surveillance-related equipment and reports malfunctions or necessary repairs to supervisory staff.
• Assists management and the investigator with surveillance operations plans to prevent theft, loss, or integrity of gaming.
• Observes and reports on matters, as directed, concerning gaming and maintaining casino integrity.
• Generates reports, documents, and videos concerning observed casino operations discrepancies.
• Conducts video reviews to verify payouts, and incidents upon request.
• Conducts audits and assists with investigative reviews of activities as assigned.
• Provides surveillance video to casino management who request to review activities in their area.
• Maintains surveillance records and logs for documentation purposes.
• Keeps current on policies and procedures concerning surveillance, gaming and casino operations, including internal control, federal, state, tribal regulations and compact requirements.
• Performs all other related and compatible duties assigned.

INTERACTION

• Interacts with Tribal, Federal, State and Local officials.

STYLE SERVICE COMMITMENT

All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to – and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work!

SUPERVISION

• Does not provide supervision to others.

Required Skills

KNOWLEDGE AND SKILLS

• Knowledge of all casino games and surveillance techniques.
• Basic knowledge of computer skills, MS Word and Excel and Telecommunications is desirable.
• Good written, verbal and interpersonal skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Basic mathematical skills, including the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form.

Required Experience

EDUCATION/CERTIFICATION

• High school diploma or general education degree (GED) required.

 EXPERIENCE

• 0 to 1 years related experience and/or training or equivalent combination of education and experience.