GENERAL SUMMARY

The Retail Sales Associate obtains or receives merchandise, totals bill, accepts payment, and makes change for internal or external guests in a retail store.

CORE SCOPE OF POSITION

• Tags and reorganizes merchandise.
• Monitors and maintains inventory stock on the store floor by replenishing and arranging merchandises, and rotating consumable merchandise.
• Processes internal orders and maintains inventory in the stock room.
• Receives merchandise and properly processes PO’s.
• Sets up promotional material and displays.
• Performs point-of-sale register transactions efficiently and accurately. Ensures items are priced correctly, discounts are processed appropriately, payments are received and exchanged correctly, and items are wrapped and bagged for guests.
• Maintains a neat and tidy store and stock room by cleaning shelves, counters, tables, vacuuming and removing trash at the end of the day.
• Removes cash from the register and drop off at the Main Bank or the recycler at the end of the shift.
• Performs opening and closing procedures to ensure that the store opens/closes on-time.
• Performs clerical duties such as answering the phone, completing damage, open item and stamp sales logs.
• Reads departmental memos and stays current on various casino and VOC events and promotions to respond to guest inquiries.
• Maintains knowledge of store products’ specifications and information.
• Maintains consistent attendance and punctuality, and appearance that contribute to a high level of team performance and guest service.
• Ensures a clean, safe, hazard-free work environment is maintained.
• Adheres to all company and department policies, procedures, and standard operating guidelines.
• Performs other duties as assigned.

STYLE SERVICE COMMITTMENT

All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to – and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work!

INTERACTION

• Interacts with internal and external guests.

SUPERVISION

• Does not provide supervision to other team members.

Required Skills

KNOWLEDGE AND SKILLS

• Ability to work in a professional high-pressure environment while demonstrating and maintaining good personal relation/people skills and a positive attitude.
• Ability to multitask and work well under stress.
• Must be a self-starter and able to adjust to change.
• Must be able to work flexible hours during the day or evening including weekends, holidays, and all blackout dates.
• Good verbal, written, and interpersonal communication skills.
• Excellent guest service skills.
• Basic mathematical skills.
• Cash register skills.
• Detail-oriented, organized, values teamwork, and self-motivated.

Required Experience

EDUCATION/CERTIFICATION

• High school diploma or general education degree (GED).

EXPERIENCE

• Must be 21 years of age or older.