GENERAL SUMMARY

The Bingo Gaming Associate is responsible for a variety of duties in Bingo and Slot Operations, including greeting guests; informing guests of special promotions; answering questions; performing cashier functions for bingo related products; selling pull tabs to guests; and performing basic repair of bingo gaming machines.

CORE SCOPE OF POSITION

• Counts and verifies cash from vault cage cashier at the beginning of shift.
• Counts and verifies inventory of special game sheets, paper, pull tabs, daubers and other bingo related products at the beginning and ending of shift.
• Sells bingo games and pull tabs to guests. Enters sales into Epic System and performs cash handling transactions.
• Calls back winning numbers to the Bingo Caller.
• Pays Bingo and pull tab winners. Secures payment from the Bingo Cage Cashier for single winners of $25 or more.
• Answers the Bingo Reservation line and takes reservations for Fixed Base Units.
• Responds to guests questions regarding Bingo Rules, programs, and promotions. Informs guests of current and future promotions.
• Balances the sale of the pull tabs at the end of shift and reports any discrepancies (shortages or overages) on appropriate documentation.
• Deposits cash to the vault cage cashier at the end of the shift.
• Performs basic repair of bingo gaming machines and related equipment such as paper fills, ticket jams, bill validator errors, bill jams, monitor adjustments and resizing, and Bally I-View functions.
• Maintains accurate documentation of repair log during shift.
• Responds to calls in a timely manner.
• Protects company assets and reports any fraudulent activity.
• Understands and practices good safety and sanitation procedures.
• Complies with all governmental laws and regulations and all casino and departmental policies and procedures, including Title 31 Regulations, Minimum Internal Control Standards, and Tribal Gaming Commission Regulations.
• Performs all related and compatible duties as assigned.

VIEJAS STYLE SERVICE COMMITTMENT

All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to – and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work!

INTERACTION

• Interacts with peer groups and guests.

SUPERVISION

• Does not provide supervision to others.

Required Skills

KNOWLEDGE AND SKILLS

• Excellent customer service skills.
• Must be motivated and sales oriented.
• Knowledge of computer systems.
• Knowledge of gaming machines and player tracking systems preferred.
• Knowledge of OMNI System preferred.
• Good written, verbal, and interpersonal communication skills.
• Ability to maintain accurate records
• Ability to multi-task, work in a fast paced, high stress environment
• Must be a self-starter, punctual and able to adjust to change
• Must be flexible to work different shifts

Required Experience

EDUCATION/CERTIFICATION

• High school diploma or general education degree preferred.

EXPERIENCE

• Six or more months related experience and/or training.
• Cash handling experience.