Viejas Casino & Resort, San Diego’s Premier Four Diamond Gaming and Resort destination, is looking for an Employee Relations Specialist to join our team.

The Employee Relations Specialists will provide support relating to all aspects of employee relations. This involves receiving and effectively handling employee complaints and escalating these complaints to the appropriate level. The Employee Relations Specialist will also assist in communicating changes regarding company policies, goals and/or initiatives. Will respond to employee violations of policies and assist to resolve conflict in the workplace.   

We are looking for team members who are reliable, outgoing, and who believe that providing great guest service is the key to success.

Viejas Casino and Resort is a proud recipient of the AAA Four Diamond award.  The resort features world class gaming with 2,500 slot machines, exciting table games, bingo and off-track betting.  Our multiple hotel towers have more than 230 luxury rooms and 190 VIP suites.  Viejas Casino and Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse, Baron Long Bar & Grill, Ginger Noodle Bar, the Café, and the Daily Roast.  The Viejas Outlet Center features not only shopping but also a Bowling Alley, Arcade, and Southern California’s largest outdoor roller rink. 

Viejas recognizes that its team members and their diversity are vital to our success and invite you to join our finance team.

Viejas offers its team members:

• Health, Dental, and Vision Benefits
• Medical and Dependent Flexible Spending Accounts
• Accident, Critical Illness, and Disability Insurance
• Paid Time Off
• 401(k)
• Employee Assistance Programs
• Career Advancement Opportunities and
• Tuition Reimbursement 

CORE SCOPE OF POSITION

* Works closely with assigned client departments in supporting both the organization and departments.

* Collaborates with management on HR processes, policies, practices and systems.

* Assists team members in accessing the proper source to deal with issues, problems or questions through investigation and/or mediation

* Coordinates meetings with individuals for issues, investigations and/or grievances in a timely manner. 

* Assists, discusses and advises with HR Manager on general personnel issues.

* Coordinates and facilitates grievance procedures.

* Schedules and coordinates meetings with individuals.

* Tracks and maintains grievance files and logs, discipline/investigation files.

* Ensures suspension and terminations are elevated for approval by HR Manager prior to delivery.

* Processes termination paperwork and term alerts in a timely manner.

* Participate and support onsite events (Health fairs, Holiday events, etc.).

* Attends and participates with community events.

* Assists Employment team with candidate screenings, supports at onsite job fair, and Tribal Member internship program.

* Assists at New Hire Orientation and provides support with additional training as appropriate.

* Participates in property functions, including retail, anniversary, and holiday events.

* Maintains the knowledge of and ensures the team member is aware of marketing promotions, and changes related to the hotel policies and procedures. 

* Follows company and departmental policies and standard operating procedures.

* Establishes and maintains professional working relationship with internal and external guests.

* Ensures that work area is clean, safe, secure, and well maintained.

* Performs other miscellaneous duties and special projects as assigned.

EDUCATION/CERTIFICATION

* Bachelor’s degree in Business Administration or related area preferred.

EXPERIENCE

* 3 to 5 years of experience.

KNOWLEDGE AND SKILLS

* Bilingual (Spanish) required.

* Excellent written, verbal and interpersonal communication skills. 

* Demonstrated intermediate level of competence in the areas of collaborative and service orientation, strategic perspective, change management, diagnostic insight, broad HR knowledge, coaching and counseling collaboration and influence.

* Strong guest service skills and attention to detail. 

* Excellent time/project management and organizational skills with ability to handle multiple projects. 

* Proficient in Microsoft Office Suite such as Word and Excel.

* Must be a self-starter and able to adjust to change.

* Ability to work a flexible schedule to accommodate company and team members’ needs.