Food and Beverage Supervisor

GENERAL SUMMARY

Responsible for the success of one of the dining outlets. Supervises the day-to-day operations on assigned shift. Ensures that the proper levels of service are provided based on forecasted needs and business volumes.

CORE SCOPE OF POSITION

• Prepares weekly work schedules for assigned shift based on daily volume and business needs.
• Uses progressive discipline policy to provide verbal and written warnings in regards to departmental policies. Ensures all team members call-ins are logged per attendance policy and recommended action taken if necessary.
• Reinforces customer service skills taught in New Hire Orientation.
• Spends a minimum of 90% of time on the floor interacting with guests on the floor and coaching associates.
• Provides every guest with fast, friendly and timely guest service.
• Visits every guest at every table during the shift to ensure service and food quality meet the expectations of the guests and that issues are resolved prior to the guest departing the food outlet.
• Investigates and resolves guest complaints in a timely manner.
• Complies with and ensures that workers are in compliance with health and safety standards and regulations.
• Ensures that cash registers are maintained and closed out at the designated times as well as back up kits are in place for use during power outages.
• Ensures that proper security measures are taken for safekeeping of funds to and from the casino vault.
• Provides daily written or verbal communications to inform team members of all changes, specials, promotions, service steps and procedures.
• Attends and supports all guest service training classes; ensures that all team members attend the classes as required.
• Maintains knowledge of and ensures team members are aware of current marketing promotions and/or special events.
• Prepares reports and works on special projects to support initiatives and directives from management.
• Performs additional duties and responsibilities as necessary or assigned by Management.

SUPERVISION

Provides immediate supervision food and beverage attendant and cashiers. A portion of time is normally spent performing individual tasks related to the unit or sub-unit. Generally supervises semi-skilled employees.

EDUCATION/CERTIFICATION

• High school diploma or GED certificate required.EXPERIENCE
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• Two years of experience in a restaurant or food service capacity.
• Prior Supervisory experience required.KNOWLEDGE AND SKILLS
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• Ability to supervise and direct the work of employees.
• Ability to exercise sound personnel management practices while illustrating firm dispositions in dealing with employee issues.
• Exhibiting a strong motivational commitment to the organization.
• Ability to write and prepare standard reports and documents.
• Knowledge of buffet line operating requirements.
• Knowledge of minimum temperature requirements for food/drink preservation.
• Knowledge of Casino purchasing requirements for food/drink preservation.
• Knowledge of Tribal, Federal, State and local sanitary regulations regarding the preparation, maintenance, storage and sales of food/drink products.
• Ability to maintain confidential information.

• PHYSICAL DEMANDS/WORK ENVIRONMENT

Required Skills

• Responsible for the success of multiple food outlets.
• Supervises the day-to-day operations on assigned shift.
• Ensures that the proper levels of service are provided based on forecasted needs and business volumes.

Required Experience

• 2+ years of supervisory experience
• 4 year degree, or related experience
• Must be 21 years of age or older