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Viejas Casino & Resort

Careers

Club Host



Player Development

Alpine, CA
 • 
ID: 7999-954
 • 
Full-Time/Regular

Summary

 

 

Responsible for checking in and out procedures for group tours and charter busses coming to the casino. Builds strong relationships with guests to promote return trips to the casino. Rotate, as needed, through various Casino Marketing positions including providing support for V Club Ambassadors and assisting with marketing promotions and events.

 PAY RATE: $18.50 hr

Core Scope

  • V Club Membership Outreach - While on the casino floor, actively seeks out guests who are not in the V Club and utilizes strong sales tactics to promote V Club Rewards and sign up new members. Assists guests at the Kiosks machine, including explaining promotions in detail, swiping card and other related V Club Rewards. Identifies and troubleshoots malfunctioning kiosks and directs the guests to other machines as needed.

 

  • Guest Service – Provides timely response and resolution on guest inquiries and disputes/issues regarding player’s account, point discrepancies or related issues while ensuring guest satisfaction. Informs supervisors and/or team members from other departments as needed. Offers guests assistance with drinks, change, machine malfunctions, ticket jams and hand pays. Escorts guests to various areas of the casino such as restaurants, valet, bathrooms, gaming areas, and lost and found. When needed, obtains assistance from other qualified service personnel. Maintains knowledge and communicates important information about the casino including: promotions, events, V Club benefits, all gaming area locations, restaurants, and VOC information.

 

  • Tour Bus Program - Greets and registers all bus tours upon arrival, including giving passengers welcome speech, checking for valid photo ID and V Club card, explaining coupons and casino promotions, and distributing coupon books. Accurately records all bus information, date, time of arrival and departure, bus company name, driver’s name, number of guests, and bus license number. Accurately records a “stay list” of guests who do not wish to ride back on the bus.  

 

  • V Club Booth - Provides friendly, quick and efficient new member enrollment service to V Club program, including explaining promotions in detail, sign-ups, promotion redemptions, point redemptions, issuance of promotional items and coupons. Updates and tracks player’s account information such as street address, phone number, email, and other relevant information accurately. Uses the computer to produce V Club cards, change ribbons and embossers, and determines if equipment is running properly.

 

  • General Office - Utilizes the Paging System to announce bus departures and assists guests in reuniting. At the end of shift, writes reports of any mishaps with bus tour problems relating to guest relations, player’s club fraud, maintenance issues and/or safety concerns. Updates supervisor on all information that could affect the Casino Marketing function. Assists guest with Wheelchair check-out.

 

  • Special Projects - Assists graphic, advertising and promotion team with flyer distribution around the casino; and promotional drawings. Informs Surveillance Department of V Club fraud and notifies supervisors. Complies with and follows company and departmental policies and standard operating procedures, and applicable governmental laws and regulations. Ensures that a clean, safe, hazard-free work environment is maintained. Performs all other duties as assigned.

 

Job Complexity

  • Works on assignments that are routine in nature but recognizes the need for occasional deviation from accepted practice.
  • Normally receives instructions on all work.
  • Refers more complex issues to higher level.

 

Discretion

  • Acts with discretion and confidentiality in handling sensitive material; required to sign and adhere to a confidentiality agreement.
  • Under general supervision, applies developed knowledge and skills to complete a wide range of tasks.
  • Failure to follow operating standards may cause Viejas to lose loyal guests and new guests from coming back.

 

Interaction

Interacts with guests and peer groups

Supervision

None

Education/ Certification

Requires high school diploma, vocational training or the equivalent experience.

 

Experience

  • 1 to 3 years related experience and/or training or equivalent combination of education and experience.
  • Some sales experience preferred.

Knowledge and Skills

  • Demonstrated strong customer service skills including enthusiastic, energetic, professional, friendly and courteous behavior at all times.
  • Excellent verbal and interpersonal communication skills.
  • Knowledge of basic computer skills.
  • Working knowledge of Player Tracking System, slot machines and table games preferred.
  • Ability to work in a fast paced environment.
  • Ability to adjust to and manage change effectively.
  • Must be dependable, timely and have high attention to detail.
  • Must be flexible to work different shifts, evenings, and holidays.

This position is located at 5000 Willows Rd, Alpine, CA. View the Google Map in full screen.



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