GENERAL SUMMARY

The Nail Technician is responsible for providing nail care services.

CORE SCOPE OF POSITION

• Ensures the Viejas guest service experience for guests by maintaining the standards at all times.
• Adheres to company and departmental policies and standard operating procedures, and applicable governmental laws and regulations.
• Performs nail services that meet the established guidelines for the type of service offering and that fulfill guest expectations in the area of nail grooming, polish application, massage and exfoliation.
• Performs all treatments on services menu based upon current licensure.
• Assesses contraindications of guest that may prevent service from taking place.
• Understands and uses universal precautions when providing services.
• Cleans and disinfects all equipment on a daily basis.
• Maintains the highest level of nail care knowledge for both hands and feet and has complete knowledge of all spa service presently offered.
• Understands the ingredients in products and can explain their benefits to guests.
• Answers guests’ questions in a knowledgeable and professional manner.
• Recommends products for home use.
• Suggests to guests other beneficial treatments offered in the spa.
• Begins and ends all treatments on time.
• Ensures that work areas are clean and set according to procedures.
• Informs Spa Director or other management personnel about product needs.
• Creates and maintains client cards and treatment notes, when appropriate.
• Attends all scheduled meetings and professional trainings.
• Reports any incidents or accidents to a member of the management team.
• Performs all other duties as assigned.

INTERACTION

• Interacts with internal and external guests with a positive attitude and professionalism at all times.

SUPERVISION

• Does not provide supervisions to others.

EDUCATION/CERTIFICATION

• High school diploma or General education degree (GED).
• Valid state license in nail services or other credentials required by the state.
• Must maintain all current licenses and certifications that are required by on a state or local level.

EXPERIENCE

• Previous nail technician experience.
• Customer service experience, preferably in a spa.

KNOWLEDGE AND SKILLS

• Must be able to build rapport with guest.
• Ability to explain various treatments/services to guests.
• Excellent customer service skills and work ethic.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Energetic, enthusiastic and motivational.
• Professional manner, discretion, and appearance.
• Good verbal and written skills.
• Strong team player.
• Must be comfortable with production recommendations.
• Must be flexible to work different shifts, evenings, and holidays.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• See working conditions for Nail Technician.