Position Description:

The Coordinator of Student Accounts is a full-time professional staff position within the Finance Office at Valparaiso University. This position provides excellent customer service to a diverse constituency. Duties include processing all student refunds, Title IV refunds, athletic stipends, assisting with student billing, running daily reports, and processing other related documents. This position also provides support for the university cashier.

Major Responsibilities:

• Provides exceptional customer service to students and parents regarding the details of their student account, and how to navigate the Student Account Center portal
• Responsible for answering high volumes of phone calls, responding to emails, and monitoring incoming phone messages in a timely manner
• Coordinates, prepares, and processes student refunds
• Coordinates and maintains miscellaneous billings such as book charges, insurance, and financial adjustments, as well as third-party billings
• Processes credit card payments on behalf of the university as necessary
• Presents training sessions during new student orientation
• Works proactively to collect on account balances

Required Knowledge and Skills:

• Two (2) to five (5) years of work experience
• Experience in a higher education environment preferred

Other Qualifications:

• Ability to work in a fast-paced environment, meet deadlines, maintain confidentiality, and pay attention to detail
• Must provide excellent customer service and demonstrate a commitment to cultural diversity and the ability to work with individuals from diverse backgrounds
• Exceptional organizational and follow-up skills
• Must excel at learning to use student information systems and related technology
• Excellent verbal and written communication

Salary Range: $38,000 - $40,000

All offers of employment with Valparaiso University are contingent upon the clear results of a thorough background check. Background checks may include criminal history, motor vehicle reports, prior employment verification, and personal/professional references. If applicable to the position, they will also include credit history. Background checks will be conducted on all final candidates for employment.

To be considered for this position, you must upload:

• Cover letter
• Resume
• List of 3 professional references
• Answer all application questions

Please address the cover letter to:

Mrs. Denise Aponte, Bursar

Valparaiso University
Valparaiso, Indiana