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Full-time Front Desk Attendant

Customer Service

Downers Grove, IL
ID: 20210584

HealthFitness is looking for a new passionate Front Desk Attendant to join our team within a brand new client's large, 90,000-square-foot fitness center located in Downers Grove, IL. In this full-time (approximately 30 hours per week) position, you will greet, check-in and assist customers; provide information on programs, services, and memberships; and ensure the highest possible level of customer service and participant satisfaction. 

You will be eligible for benefits as a full-time associate in this role!



Duties & Responsibilities:


  • Greet, check customers in, and provide assistance, and provide information on programs, services and memberships.
  • Assist with all member service desk administration and processes, answer phones, and process membership enrollments.
  • Efficiently respond to client and participant requests, comments or concerns and brings issues to timely and appropriate resolution.
  • Participate in membership drives to acquire new participants and enroll new participants.
  • Collect membership fees and perform related recordkeeping.
  • Maintain and update participant and facility policies as appropriate. Educate participants on policies and procedures.
  • Participate in internal programs and special events.
  • Opening and/or closing duties.
  • Other duties as assigned.



Qualifications & Requirements:


  • High School Diploma or GED required.
  • Previous customer service experience preferred.
  • CPR/AED and First Aid certifications from American Heart Association, American Red Cross or American Safety & Health Institute preferred.


HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business.  EOE/AA. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Age/Disability/Veteran


Trustmark is pleased to have earned recognition from the Chicago Tribune as a Chicago Top Workplaces 2020 Award winner.