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Member Services (part-time)

Fitness, Recreation & Aquatics --> Part-Time

Gurnee, IL
ID: 20210477

HealthFitness has a great opportunity for a part-time (20 hrs/wk) Front Desk Attendant at our new client site located in Gurnee, IL. In this position, you will greet, check-in and assist customers; provide program information, services, membership and ensure the highest possible level of customer service and participant satisfaction.

Associate Benefits: complimentary club membership & discounts on products and services


Duties & Responsibilities:


  • Greeting, checking-in and assisting customers, provide program information services and membership information.
  • Assist with all member service desk administration and processes, answer phones, and process membership enrollments.
  • Efficiently responds to client and participant requests, comments or concerns and brings issues to timely and appropriate resolution.
  • Collects guest fees and waivers.
  • Maintains and updates participant and facility policies as appropriate. Educate participants on policies and procedures.
  • Participate in internal programs and special events.
  • Opening and/or closing duties.
  • Other duties as assigned.


Education, Experience and Certifications:


  • High School Diploma or GED required.
  • Previous customer service experience preferred.
  • CPR/AED and First Aid certifications from American Heart Association, American Red Cross or American Safety & Health Institute required within 30 days of hire.


HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business.  EOE/AA. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Age/Disability/Veteran


Trustmark is pleased to have earned recognition from the Chicago Tribune as a Chicago Top Workplaces 2020 Award winner.