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Front Desk Attendant (part-time)

Fitness, Recreation & Aquatics --> Part-Time

Cambridge, MA
ID: 20210259

HealthFitness is hiring part-time (5-15 hpw) Front Desk Attendants at our Harvard client site in Cambridge, MA. In this position, you will maintain a positive and upbeat attitude to provide outstanding customer service to all members and guests.




  • Free gym membership (3 Facilities)
  • Group exercise class access
  • Discounted personal training rates 


Duties & Responsibilities:


  • Responsible for assisting with opening/closing the facility (Malkin Athletic Center, Hemenway Gymnasium, QRAC).
  • Providing patrons with information about memberships, facility questions, upcoming programs, classes, training sessions, policies/procedures, etc.
  • Responsible for meeting the needs and answering the questions of the recreation center members. Respond positively to feedback and escalate complaints as needed.
  • Responsible for the security of the building, including access control and facility doors.
  • Enforcing the policies and procedures of the facility you are staffing.
  • Responsible for handling all injuries/incidents that occur in the recreation center during their shift and filling out incident/accident reports. Contact offsite support staff as needed.
  • Oversight of towel services, equipment cleaning tasks, lost & found, and processing credit/debit card transactions.
  • Maintain the appearance of the fitness and locker rooms.
  • Remain flexible and willing to adjust to updated policies and procedures.
  • Attend trainings and meetings as scheduled. Check emails and respond to deliverable requests as needed.
  • Ability to be on your feet for an extended period to maintain the cleanliness and safety of the facility.
  • Keep all CPR/AED trainings current.


Education, Experience and Certifications:



  • Proof of COVID-19 vaccination is a condition of employment.
  • High School Diploma or GED required.
  • 1+ years customer service experience required.
  • Current CPR/AED and First Aid certifications from American Heart Association, American Red Cross or American Safety & Health Institute required within 90 days of hire.
  • Strong interpersonal skills.
  • Basic computer and point of sale knowledge.




  • Experience with InnoSoft Fusion recreation management software is a plus.
  • Competency in the delivery of HealthFitness and site-specific programs and services.
  • Ability to effectively organize and prioritize work demands.




HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business.  EOE/AA. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Age/Disability/Veteran


Trustmark is pleased to have earned recognition from the Chicago Tribune as a Chicago Top Workplaces 2020 Award winner.