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UX/UI Designer II

Operational Research & Process Improvement

Miami, FL
ID: 515-020921

What you will do:


The UX/UI Designer will use UX design best practices, conceptual models, personas, trends, and internal documentation standards to perform complex designs for company initiatives. The person will analyze business requirements, company services & products, production systems, other designs, and information from usability or focus group studies, to convert business objectives into a detailed blueprint of what the user experience should be. UX/UI Design documentation to be developed includes:

  • High Level Requirements Document
  • Detailed System / User Flows
  • User Interface Designs:
    • Wireframes
    • Mockups (including icons and images)
    • Accessibility and Compliance Requirements
    • Page Elements and Navigation Requirements
    • Copywriting requirements
  • Prototypes
  • Detailed use cases and scenarios

Finally, the UX/UI Designer plays a key role as the subject matter expert in TracFone’s customer facing systems and performs a liaison function between the business side of the organization and the technical (IT) side.



User Experience Design

  • Design UX/UI for TracFone transactional processes and external / internal customer interactions with TracFone systems.
  • Use UX/UI Design best practices along with a high level of analytical reasoning, creative problem solving, common sense, and acquired TracFone knowledge.
  • Analyze multiple information sources and complex processes to understand needs and propose the solution. Information to analyze includes: business requirements, available process data and metrics, new and existing systems behavior, applicable business rules, and user needs (through interviews, feedback tools, direct observation, focus group studies, or usability studies).
  • Provide creative and experiential leadership during the creation of conceptual diagrams, wireframes, UI mockups, and prototypes.
  • Regular participation in the creation of user stories, sprint planning sessions, and design reviews.
  • Interact with IT entities to understand software limitations and implementation challenges to make sure that the design not only is adequate for the business needs but also technically feasible; it must be implementable according to the available technology and given timeline.
  • Maintain relationships within the different UX Design teams, ensuring that correct information is available for designs


Implementation Support:

  • Guide and support cross functional teams during the implementation of company initiatives. Cross functional teams include: IT, SQA, PMO, and business or product owners
  • Review proposed design and negotiate solutions based on revision’s feedback / scope change ideas.
  • Update design documentation as needed based on technical discoveries during implementation.


User Acceptance Testing (UAT)

  • The UX/UI designer is responsible for leading the UAT of the designed solution.
  • Deliver detailed use cases and scenarios along with the testing monitoring tools to be able to report on progress during the testing effort.
  • Create the test plan
  • Train / share knowledge with other team members that will support the testing effort.
  • Manage the team of assigned testers and is responsible for achieving test objectives within established UAT timeframes.


User training manuals and post implementation:

User training manuals:

  • Identify training needs for TracFone’s supporting call centers according to the designed products to be released.
  • Train / share knowledge and provide the Training Documentation team with a detailed outline of items to be included for call center training material.
  • Review and approve the final version of the training material.


Post Implementation:

  • Responsible for post implementation research and problem solving arising from production issues derived from the release.

Make sure that the central repository of production system flows is updated with new documentation that reflects the system changes or additions released.


Required Experience


  • BS in Industrial Engineering, Information Systems/Software Engineering/Telecommunications Engineering or Digital majors. Other Engineering disciplines may also be considered.
  • BS / BA is acceptable with some research/ analytical work, user interface / user experience knowledge.
  • Master’s Degree in all of the above disciplines may also be considered.
  • Master’s Degree in general is a plus for the position.
  • 1.5 years of creating user-focused digital Experience.
  • Experience in Business/Systems analysis, documentation, and re-engineering is a plus.
  • Experience with Graphic Design, User Experience, Product Design, User Interaction or Conversational channels is a plus.


 *This position is open only to internal TracFone employees at this time.