Temporary Energy Receptionist New London Huntington Street

The Temporary Receptionist will ensure that clients, staff, and visitors arriving at the facility are welcomed and directed to the appropriate TVCCA program. This position will function in a high volume environment in the New London office and will possess the ability to handle difficult situations with diplomacy and tact. The Temporary Receptionist operates the main telephone system for the New London office, and will be responsible for in/outgoing mail, fax operation, building access, deliveries, and various clerical duties for TVCCA programs. Must be willing to work some evening and weekend hours. Additional tasks may include conducting client intakes and certifications for Energy Services and the Connecticut Energy Assistance Program.

Associates Degree plus one year related work experience, or High School Diploma/GED plus three years related work experience. Bi-lingual encouraged to apply.

Greet all visitors and staff in a friendly, professional manner.

· Maintain waiting area traffic flow and ensure that efficient customer/staff connections are made.

· Ensure that walk in clients meet with a TVCCA representative or are scheduled for a later appointment date.

· Professionally answer incoming calls and route them to the appropriate destinations.

· Be able to effectively communicate with individuals and families in distress.

· Maintain customer confidentiality.

· Independently manage daily decisions related to the Uncas reception office.

· Manage multiple functions in a busy and dynamic social service setting.

· Utilize intercom system to alert department personnel of visitors or deliveries.

· Operate all office machines and equipment including but not limited to telephones, fax machines, postage machines, computers, adding machines, copiers, etc.

· Notify the Office Coordinator of the need to replenish office supplies including fax/computer/postage machine ink and toner, etc.

· Sort and distribute inter-departmental and incoming mail.

· Deliver metered mail (with mileage reimbursement) to a drop-off point on a daily basis and pick up empty trays.

· Post outgoing mail and charge appropriate departments correct postage.

· Review and monitor postage amounts to ensure proper billing.

· Fax/distribute incoming faxes and organize data for monthly fax activity report.

· Maintain security precautions for agency staff and customers.

· Ensure that all non-Uncas TVCCA staff show badges before entering building.

· Sign for, and accept TVCCA deliveries per agency procedures

· Complete end of day closing operations including but not limited to locking entrances, shutting down the copy machine, shutting down coffee machine, checking basement doors and conference room.

· Maintain awareness of select administrative personnel’s schedules.

· Develop a general understanding of TVCCA services and possess the ability to answer basic inquiries.

· Develop a basic knowledge of community resources.

· Maintain a TVCCA “resource area” in the waiting room, complete with TVCCA program brochures and Agency Directories.

· Adopt and adhere to TVCCA policies, procedures, and mission statement.

· Work established hours including limited weekend and evening hours.

· Be punctual and maintain acceptable attendance.

· Perform additional tasks to meet the needs of the program/agency.

· Mature person able to work with minimal supervision.

· Adhere to Agency dress code; be clean, neat and well-groomed.

· Demonstrate and maintain a friendly, positive attitude.