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Inbound Call Center Representative

Call Center

Washington DC, DC
ID: 1249-240

​TDB Communications, Inc. is looking for Call Center Representatives for their client, Capitol Bridge LLC in their Emergency Call Center Remote Operations Division.  Due to COVID-19, their division has received an unprecedented number of calls and claims for unemployment insurance benefits. This position does provide paid training.

This is a 100% remote, work from home position. A computer will be provided to you, but you will be required to have a high-speed internet connection and a quiet space to work from.

The CSR will be cross-trained in Tier II and Tier III calls:

Tier II calls: require the CSR to provide responses to specific unemployment insurance customer account inquiries.  Personal identifiable information (PII) is typically accessed during this type of call.

Tier III calls: require the CSR to assist the customer in filing an initial UI Claim.  PII is accessed during this type of call.

TDB Communications, Inc. is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. TDB is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Required Skills

  • Strong phone presentation with the ability to effectively deliver information and respond to questions of a varying nature
  • Excellent communication and interpersonal skills.
  • Data entry skills
  • Strong analytical and problem-solving skills
  • Ability to multi-task, set priorities, and manage time effectively
  • Professional and courteous demeanor and ability to collaborate with a team

Required Experience

  • High school diploma or GED
  •  3 - 5 years related experience and/or training in an escalated customer service, in a call center environment.
  • Bilingual preferred – Spanish

This position is located in Washington DC, DC. View the Google Map in full screen.