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OPS Public Safety Telecommunications Operator

Clerical and Administrative Support

Tallahassee, FL
ID: 1861-429


Vacancy Annoucement

 OPS Public Safety Telecommunications Operator

TCC Police Department


 **Application Deadline: Open Until Filled **


HIRING SALARY:   $9.00 - $10.00 per hour (based on experience) 

HOURS:                 16-25 hours per week, Monday – Sunday (midnight's, evenings, weekends, and holidays required)


MAJOR FUNCTION:  This position will be responsible for: 

  • Working independently
  • Using a personal computer and specialized software, networks, and/or applications
  • Communicating effectively and working well with all types of people including faculty, staff, students, and the public.
  • Remaining calm and courteous in stressful situations
  • Performing multiple tasks simultaneously
  • Handling and processing confidential information with discretion
  • Speaking clearly and distinctly
  • Understanding and following all applicable laws, rules, policies, procedures, and training
  • Understanding and applying relevant knowledge about Florida Statutes, court systems, and department operating procedures.
  • Receiving, processing, and effectively prioritizing calls for service as emergency and non-emergency in accordance with department procedures.
  • Promptly, courteously, and efficiently answering incoming telephone calls received by the department, gathering all pertinent information about calls for service, their locations, and caller name(s)/number(s)
  • Receiving and transmitting information to and from law enforcement officers about complaints, crimes in progress, and general police communications. 
  • Creating, communicating, and disseminating detailed messages and/or records regarding the safety and conditions of police officers performing hazardous duties. 
  • Monitoring and operating a two-way radio
  • Monitoring and responding to text-to-dispatch services and communications, as appropriate
  • Monitoring and operating surveillance cameras, remote door security technologies, radio/telephone recording devices, and alarm systems
  • Monitoring and operating Computer-Aided Dispatch system, NCIC/FCIC terminals, CJIS system, DAVID system, and other such criminal justice networks, services, or systems as might be employed by the department in accordance with applicable laws, rules, policies, procedures, and training
  • Accurately tracking, monitoring, and documenting all officer activities during their tours of duty in accordance with department procedures. 
  • Communicating with and summoning assistance from local response agencies as appropriate or directed
  • Answering main switchboard and routing calls to the appropriate person
  • Performing duties and responsibilities of other clerical staff as needed
  • Performing other duties as assigned 

MINIMUM TRAINING/EXPERIENCE:  Requires a high school diploma or its equivalent.  Police Communications experience including NCIC/FCIC, Workday, and Computer Aided Dispatch is preferred. Must be able to work independently, available to work evenings, midnights, weekends, and holidays: working knowledge of Windows operating system, MS Office, and related desktop applications; excellent written and verbal communication skills; ability to perform time-sensitive and complex tasks; skill in using a computer, keyboard, and mouse for extended periods of time.  

***TCC is an Equal Opportunity/Affirmative Action/E-Verify Employer *** 

The selected candidate identified for this position will be required to successfully complete a criminal background check, which may include fingerprinting. 

The College uses E-Verify as part of the I-9 process to verify the work eligibility of all new hires.  Tallahassee Community College does not discriminate on the basis of age, color, disability, ethnicity, gender identity, genetic information, marital status, national origin, pregnancy, race, religion sex, sexual orientation, or veteran status in its programs and activities.  Inquiries regarding the College’s non-discrimination policies may be directed to: Renae Tolson, Equity Officer, Room 239 Administration Building, 444 Appleyard Drive, Tallahassee, FL 32304, (850) 201-6074, 

All persons are encouraged to apply. 

If you need an accommodation to participate in the application/selection process, please notify Human Resources at (850) 201-8510.

This position is located at 444 Appleyard Drive, Tallahassee, FL. View the Google Map in full screen.