Under the general supervision of the Director, the employee will lead and oversee security operations in a professional, fast-paced environment. Execute technical, administrative, and record-keeping tasks with precision. Direct security operations and provide strategic dispatch support. Ensure exceptional customer service with a positive and professional demeanor.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Provides departmental administrative support, including composing and typing correspondence, invoices, statements, reports, and other materials; edits and proofreads material produced by others.
• Prepares specialized reports; greets visitors to Public Safety.
• Receive and prioritize calls from staff, students, and the public requesting a variety of emergency services including police, fire, and ambulance services; exercise initiative and independent judgement in assessing alarm and emergency or routine calls; coordinate requests for dispatch in the order of importance and determine the proper level of response; dispatch units accordingly.
• Manage the College of Law switchboard, providing accurate information and directing calls effectively.
• Provides keys, maintains key logs, schedules & tracks lock changes.
• Monitors weather forecasts.
• Maintain and manage emergency phones and cell phones.
• Lead event and suite assignment coordination efforts.
• Oversee the production and maintenance of work orders.
• Develop new procedures to streamline processes.
• In the absence of the director and the lieutenant, authorize and disseminate
  emergency notifications, timely warnings, and safety messages; initiate
  campus lockdowns when necessary.
• Prepares necessary reports to document the on-going activities of the
  Public Safety Department.
• Supervise the production and distribution of campus IDs and parking
  permits; manage door access and visitor badges.
• Prints daily reports for officers – EMS, suites, vehicles, etc.
• Administer the License Plate Reader program, update hot lists, and monitor system alerts. Periodically checks battery levels and latency of each active device.
• Manages Proxiguard Program by ensuring serviceability of beacons and NFC
  tags; monitor activity and recommend additional checkpoints.
• Manages lost and found by overseeing reporting, cataloging, and inventory of found property.
• Manages staff vehicle reservations and maintenance schedules.
• Assists in budget planning and management.
• May assist with interviews; screens and refers callers; answers various inquiries and provides information on departmental services and functions.
• Maintains filing and departmental equipment records; this includes maintaining specialized automated files and records and overseeing specialized documents or collection.
• Serve as back-up Public Safety Officer, when needed.
• Facilitates training programs as directed.
• Always uphold confidentiality standards.
• Project work, as assigned.
• Foster a collaborative work environment and promote Diversity and Inclusive Excellence.
• All other duties as assigned.

Required Skills

• Excellent customer service skills.
• Working knowledge of the computer, printer/scanner/fax machine, phones (including cell phones), and radios.
• Good telephone skills, well-modulated speaking voice and ability to provide prompt and courteous phone and walk in reception services. Initiative, independent judgment, discretion, tact, diplomacy, and interpersonal skills are required.
• Ability to maintain confidentiality at all times.
• Must establish and maintain positive and collaborative working relationships.
• Good restraint and ability to handle stress and difficult interactions with others.
• Should possess strong communication and organizational skills overall and excellent attention to detail and ability to maintain accurate records and files.
• Must be able to work overtime and a flexible schedule, as needed.
• Work to build an environment that promotes and facilitates the success of Diversity and Inclusive Excellence.

Computer Skills: Intermediate skills in MS Office (Word, Excel, Outlook & Calendar) and the ability
to learn security-based technology.

Required Experience

• AA/AS degree required. Will consider a combination of education and experience in lieu of degree. 
• At least 3-5 years of administrative experience or security support experience required.

Must possess and maintain a valid driver’s license and an acceptable driving record as determined by the University’s auto insurance carrier.