Primarily responsible for the administration of all server resources (AD, Exchange, File Share, Hypervisors, Storage Environment, Firewalls, Microsoft 365, Security etc.) installs, hardware, maintenance and configuration. 

Assist in Disaster Recovery planning and management as needed 

Provide senior-level support for Helpdesk tickets as assigned  

Ability to manage multiple projects objectives, activities and tasks 

Provide telephone, face-to-face and remote computing and multimedia support to users working from a centralized area within a helpdesk environment.   

Configure and install computer hardware and software and troubleshoot connectivity to the network as required.   

Develops training materials and procedures and conducts training sessions for users.  

Problem Resolution - Proactively oversee the activities involved in quality resolution of complex technical issues, responding with an appropriate sense of urgency to problems escalated to Systems Administrator III’s Level, Director of Information Technology and appropriate departments to determine positive solutions that increase end user satisfaction, following through to completion, and communicating resolution results to end user; escalate to management any situation that could adversely impact the service provided to the end user; monitor trends in documented incidents and determine appropriate actions necessary to eliminate future occurrences and improve customer service levels in an appropriate time frame; respond to major emergencies as they occur (i.e. total system outages, attempts to infiltrate critical systems, etc.) which may require responses during off hours, while adhering to established departmental guidelines. Tests system software, hardware, and peripheral equipment to evaluate performance and effectiveness.  

Develop spreadsheets, presentations, and reports for management as needed.

Maintains a collaborative work environment and works well with others. 

Other duties as assigned 

Bachelor’s Degree in Computer Science or equivalent combination of training, education and experience. Minimum of 5 years of senior-level experience with:  Windows servers, Hypervisors, network equipment and tools are required. 

Extensive experience with hardware, Active Directory, PowerShell script creation, Storage Area Networks, and VMware are a must as well as proven adherence to best practices throughout professional experience. 

Strong communication, training, and problem-solving skills, with ability to rapidly master new computing technology are essential. 

Industry certifications extremely desirable. 

Demonstrated knowledge of Windows servers, desktop products, facilitation and change management skills a must.  

High level of customer service required.  

Ability to work a flexible work schedule, required.  

Works with the faculty and staff to build an environment that promotes and facilitates the success of Diversity and Inclusive Excellence. 

Work duties performed in temperature-controlled office, and also throughout campus with frequent customer interaction. 

May be asked to work remotely at the Tampa, Celebration or DeLand campus as needed. 

Requires some physical effort such as standing, walking, frequent lifting (5-70 lb.), and manual dexterity in the operation of equipment.  

May require extended periods of time at a keyboard and screen, perceptual demands for sound, form, texture and depth.  

May also require work hours outside the normal College of Law schedule, on-call availability, including nights, weekends and College of Law holidays. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.