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Assistant Director, Student Experience
Administrative/Professional --> Division of Student Success
St. John’s, established in 1870, has two New York City campuses; international locations in Rome, Italy; Limerick, Ireland; and Paris, France; and study abroad locations around the world. The Princeton Review and other top rankings consistently recognize the University’s outstanding academics, diverse student body, dynamic internship, and volunteer opportunities, focus on student life, and diverse study abroad offerings. St. John’s University offers more than 100 undergraduate and graduate programs in its six colleges and schools, with a growing number of programs offered online. The University is accredited by the Middle States Commission on Higher Education and 12 other major academic and professional associations.
A dedication to diversity, equity, and inclusion is at the heart of our mission. As a Catholic and Vincentian university, St. John’s is committed to institutionalizing practices of inclusive excellence to ensure that we welcome and celebrate the intrinsic worth of all members of our community. We will become an even stronger university as we enhance equity at every level of our institution. Our graduates will excel in the competencies and values needed for leadership and service in a rapidly evolving world.
Department: University Career Services
Specific Job Title: Assistant Director, Student Experience
Reports to: Sr Director Career & Leadership Development
Campus: Queens
Job Summary:
The Assistant Director of Career Services for Student Experience plays a key role in creating a welcoming, inclusive environment that fosters a strong career development mindset among students.
This position supports the design and delivery of programs, services, and initiatives that enhance students’ early engagement with University Career Services. The Assistant Director supervises student workers and/or graduate assistants who serve as front-line ambassadors, welcoming students, alumni, employers, faculty, and staff to the office.
A key responsibility of this role is partnering with Human Resources to enhance and implement a university-wide student employment initiative. This initiative focuses on helping student employees develop career readiness through meaningful, skill-building on-campus jobs and internships.
The Assistant Director also manages daily operations of the central office, including coordinating on-campus employer visits, scheduling department space reservations, and overseeing the Career Closet—a resource offering free professional attire to students. These responsibilities are carried out with the support of student staff and in collaboration with professional team members.
The Assistant Director contributes to strategic planning efforts through collaboration with campus partners, advancing student development and success.
This position offers a unique opportunity to gain a comprehensive understanding of career services, essential operations, and the integration of career readiness into the broader university ecosystem.
Essential Functions:
As Assistant Director of Career Services for Student Experience, you will play a key role in shaping the student journey and enhancing access to meaningful career development opportunities.
Core areas of responsibility include:
Student Experience
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Design, implement, and assess programs and initiatives that support students’ early engagement with career development.
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Foster an inclusive and welcoming environment that promotes a strong sense of belonging and professional growth.
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Build and maintain supportive relationships with students and recent alumni, providing guidance throughout their career journeys.
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Partner with campus colleagues to integrate career development into the student experience.
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Develop strategies and outreach to encourage student participation in career-related events and programming.
Supervision and Leadership
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Supervise student workers, including front desk and peer advisors, ensuring high-quality service and professional development.
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Oversee daily reception and front-line engagement, ensuring a positive and supportive experience for all visitors.
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Manage the student team supporting the Career Closet, implementing best practices for inventory management and student access.
Collaboration with Human Resources
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Serve as a liaison to Human Resources to co-lead a campus-wide student employment initiative that promotes career readiness.
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Develop training and tools to help campus employers create impactful on-campus job experiences, including support for recruiting, onboarding, and mentorship.
Operations
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Support the daily operations of the Career Services office, collaborating with staff to ensure efficient, student-focused service.
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Handle administrative tasks such as ordering supplies, processing check requisitions, and preparing purchase orders in compliance with university procedures.
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Coordinate space reservations, including on-campus recruiting events and interview rooms.
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Stay current with trends in career services and student engagement to enhance programs and services.
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Ensure alignment with university policies related to student employment and career services operations.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies:
- Strong customer service skills.
- Experience working with college students.
- Ability to manage multiple tasks with shifting priorities.
Supervisory Responsibility:
Departmental Student Workers/Graduate Assistants.
Work Environment:
General office setting.
Position Type/Expected Hours of Work:
35 hours/wk.
Travel:
Occasional local travel may be required .
Required Education and Experience:
- Bachelor’s degree.
- 1-3 years of Higher Education experience.
- Strong customer service skills.
- Ability to manage multiple tasks in a fast-paced setting.
- Knowledge of the Microsoft Office Suite.
Preferred Education and Experience:
- Prior experience in career services, Student Affairs, or Academic Advising.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
In compliance with NYC’s Pay Transparency Act, the annual salary for this position is $64,350. St. John’s University considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer.
*Important Note- St. John’s is NOT an E-Verify Employer
St. John’s offers a competitive compensation program that is commensurate with your qualifications, experience, and contingent upon the departmental budget. We also offer an extremely comprehensive benefits program to meet the diverse needs of our workforce. Along with exceptional benefits such as medical, dental, life insurance, long-term disability insurance, tuition remission, generous 403(b) employer contribution, employee assistance program, and liberal paid time off policies, faculty and staff can also enjoy St. John’s performing arts, libraries, bookstores, dining facilities, campus recreation, and sporting events
Any offer of employment is subject to receipt by St. John’s University of satisfactory references, verification of employment,t and education.
St. John’s University is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, or any other characteristic protected by law.
This position is located at 8000 Utopia Parkway, Queens, NY. View the Google Map in full screen.