POSITION SUMMARY

Supervises the Service Business Team, including, but not limited to dispatching, tracking, invoicing, billing, reporting, 
and customer service, in support of the Service Operations and Sales

What you’ll do:

1. Ensures that that new job set-up is accurate and scheduling and dispatch are prompt through 
effective communication between Sales and Admin.
2. Ensures that service requests and customer account information are correctly entered and 
updated. Pertinent account information is collected from new/pending customers for credit 
verification/approval.
3. Ensures that service calls are prioritized properly and the needs of the customers are 
matched to appropriately skilled technicians. Tracks daily progress of service calls. Ensures 
that technician work hours are promptly collected and entered on a daily basis.
4. Ensures that all service calls are dispatched in a timely manner and customers are provided 
an ETA and notified promptly of any delays. Communicates with customers to ensure work performed meets or exceeds expectations. 
5. Ensures that customer billings and invoice delivery are preformed accurately and promptly.
6. Ensures that accounts receivables are recorded and monitored promptly and collections are 
performed in accordance with existing policy. 
7. Ensures purchase orders are entered and issued accordingly.
8. Monitors performance and profit standards on service maintenance contracts, quoted service 
work, and T&M projects. Provides daily feedback status to the Operations and Sales 
Managers. 
9. Manages and develops staff. Establishes performance standards and provides development 
and training opportunities to support optimal results achievement. 
10. Partners with the Operations and Sales Team to develop and implement systems and 
procedures that foster positive customer relations and facilitate satisfactory delivery of 
service. 
11. Investigates customer complaints to help remedy the situation and promptly implement 
corrective measures as required.
12. Partners with Operations and Sales Managers to develop department budget, monitor 
expenses and ensure the group operates efficiently and effectively. Ensures that staff is 
working efficiently and effectively within budget or as required to ensure profitability. 
13. Performs additional assignments as requested/needed.

What you’ll need to be successful:

High school diploma or equivalent
• 10 years of progressive experience in service dispatch, administration and customer support.

Knowledge, Skills and Abilities:
• Thorough understanding of business/industry practices, standards and processes
• Thorough understanding of and respect for safety and OSHA rules & regulations 
• Strong written and verbal communication skills 
• Strong organizational and problem-solving skills 
• Advanced computer skills, including MS Office and Field Service Software
• Outstanding customer service skills; ability to handle multiple demands calmly and politel

YOU Matter 

PEOPLE FIRST: BUILDING TALENT BY DESIGN 

At Southland we aspire to build a workforce that’s as diverse as the people who occupy the buildings we design, build and maintain. Building talent by design is our intentional approach to creating a truly safe, collaborative, and inclusive work environment that fosters growth, empowers professional achievement, and where people are treated with respect at all levels. 

If you’re someone with a true passion for our industry, a life-long learner, with high accountability and a drive for results we’re looking for you!  At Southland, we hire problem solvers that are focused on providing customer value through continuous improvement and will take ownership to create the best experiences that will have an impact wider than their own job.  We thrive on creating a strong company and culture where you’ll feel engaged, challenged, and valued. 

If you’re ready for the next big step in your career and want a career full of fun and excitement and to be a part of a fast-paced growing company, then JOIN our team and become a part of an organization that values PEOPLE, SAFETY, INNOVATION, COLLABORATION, INTEGRITY, ACCOUNTABILITY & SUSTAINABILITY. 

Benefits: 

As an employee-owned company, we offer a comprehensive benefits package that includes excellent benefits for you and your family: 

• 401(k) Plan with 50% Company Match (no cap) and immediate 100% vesting 
• Annual incentive program based upon performance, profitability, and achievement 
• Medical, Dental, Vision Insurance – 100% Paid for Employee 
• Term Life, AD&D Insurance, and Voluntary Life Insurance 
• Disability Income Protection Insurance 
• Pre-tax Flexible Spending Plans (Health and Dependent Care) 
• Holidays/Vacation/Personal Time/Life Events Leave 
• Numerous training opportunities and company paid membership for professional associations and licenses 

Pay:  Final pay is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. For (Colorado/New York City/California/Washington) this ranges from $100,000.00 - $115,000.00 plus annual incentive, benefits and retirement program as outlined above. 

For more information on Southland Industries, please visit our website: Southland Careers or on Facebook or LinkedIN  

To hear what our employees are saying about working at Southland Industries, check out our Culture site - Explore Our Culture

Southland Industries and all its subsidiaries are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, gender identity, sex, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics. 

**All employment offers are contingent upon successful, drug tests, background checks and professional reference checks. ** 

**We are not able to offer sponsorship of employment at this time** 

If you don’t feel this position is a match for you, we encourage you to share it with others. Feel free to share throughout your social networks and follow us on Facebook, Twitter, LinkedIn, and Instagram to keep up to date on what we’re doing as a company.