POSITION SUMMARY

Supervise the daily Service administration functions, including, but not limited to a/p, a/r, dispatching, tracking, invoicing, reporting, and customer service, in support of the Service Operations and Sales teams.  Implement and executive performance standards reflective of Brandt’s culture, mission and goals.  Foster an environment that promotes productivity, profitability, and growth.   

What you’ll do:

1.           Ensure that customer billings and invoice delivery are preformed accurately and on a daily bases.
2.           Ensure that accounts receivables are recorded and monitored on a daily bases and collections are performed purposefully and in accordance with existing policy. 
3.          Ensure effective communication between Sales and Admin so that new job set-up is consistently accurate and thorough and scheduling and dispatch are prompt.
4.          Emphasize the importance of accurate data entry into WennSoft and establish an effective “check and balance” system to avoid costly mistakes.   
5.          Monitor the operating costs of the service administrations staff.  Ensure that staff is working efficiently and effectively within budget or as required to ensure profitability. 
6.           Track all Service department expenses and provide weekly feedback to the Operations and Sales Managers.
7. Monitor performance and profit standards on service maintenance contracts, quoted service work, and T&M projects.  Provide daily feedback status to the Operations and Sales Managers. 
8. Ensure that service requests and customer account information are correctly entered and updated. Pertinent account information is collected from new/pending customers for credit verification/approval.
9. Ensure that service calls are prioritized properly and the needs of the customers are matched to appropriately-skilled technicians. Track daily progress of service calls.  Ensure that technician work hours are promptly collected and entered into the system on a daily basis.
10. Ensure that all service calls are dispatched in a timely manner and customers are provided an ETA and notified promptly of any delays, as they occur. Communicate with customers to ensure work-performed meets or exceeds expectations. 
11. Ensure purchase orders are entered and issued accordingly.
12. Plan, organize and staff key Service administrative positions to accommodate department activity.
13. Manage, develop and motivate staff.  Establish performance standards and ensure the availability of career development and training opportunities to help consistently achieve optimal results and improve the administrative workforce.
14. Partner with the Operations and Sales Managers to develop and implement systems and procedures that foster positive customer relations and ensure prompt and thorough resolution of customer inquiries, requests and complaints.
15. Investigate potentially serious customer complaints to help remedy the situation and promptly implement corrective measures as required.
16. Work with Operations and Sales Managers to explore new systems and methodologies that can improve customer service and employee performance.
17. Partner with Operations and Sales Managers to develop department budget, monitor expenses and ensure the group operates efficiently and effectively. 
18. Assist with determining quarterly sales commission payments. 
19. Perform additional assignments as requested/needed.

What you’ll need to be successful:

• Thorough understanding of business/industry practices, standards and processes
• Thorough understanding of and respect for safety and OSHA rules & regulations
• Excellent motivational and leadership qualities
• Strong written and verbal communication skills
• Strong organizational and problem-solving skills

• Advanced computer skills (MS Office); WennSoft experience a plus
• Outstanding customer service skills; ability to handle multiple demands calmly and politely

What you bring to the table:

• High school degree or equivalent

• 10 years’ years’ progressive experience in service dispatch, administration and customer service

YOU Matter 

PEOPLE FIRST: BUILDING TALENT BY DESIGN 

At Southland we aspire to build a workforce that’s as diverse as the people who occupy the buildings we design, build and maintain. Building talent by design is our intentional approach to creating a truly safe, collaborative, and inclusive work environment that fosters growth, empowers professional achievement, and where people are treated with respect at all levels. 

If you’re someone with a true passion for our industry, a life-long learner, with high accountability and a drive for results we’re looking for you!  At Southland, we hire problem solvers that are focused on providing customer value through continuous improvement and will take ownership to create the best experiences that will have an impact wider than their own job.  We thrive on creating a strong company and culture where you’ll feel engaged, challenged, and valued. 

If you’re ready for the next big step in your career and want a career full of fun and excitement and to be a part of a fast-paced growing company, then JOIN our team and become a part of an organization that values PEOPLE, SAFETY, INNOVATION, COLLABORATION, INTEGRITY, ACCOUNTABILITY & SUSTAINABILITY. 

Benefits: 

As an employee-owned company, we offer a comprehensive benefits package that includes excellent benefits for you and your family: 

• 401(k) Plan 
• Competitive Pay
• Medical, Dental, Vision Insurance 
• Term Life, AD&D Insurance, and Voluntary Life Insurance 
• Disability Income Protection Insurance 
• Pre-tax Flexible Spending Plans (Health and Dependent Care) 
• Holidays/Vacation/Personal Time/Life Events Leave 
• Numerous training opportunities and company-paid membership for professional associations and licenses 

For more information on Southland Industries, please visit our website: Southland Careers or on Facebook or LinkedIN  

To hear what our employees are saying about working at Southland Industries, check out our Culture site - Explore Our Culture

Southland Industries and all its subsidiaries are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, gender identity, sex, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics. 

**All employment offers are contingent upon successful, drug tests, background checks and professional reference checks. ** 

**We are not able to offer sponsorship of employment at this time** 

If you don’t feel this position is a match for you, we encourage you to share it with others. Feel free to share throughout your social networks and follow us on Facebook, Twitter, LinkedIn, and Instagram to keep up to date on what we’re doing as a company.