POSITION SUMMARY

Manage the field supervisory and technician force in order to provide superior customer satisfaction and top performance in the field.  Implement and executive performance standards reflective of Brandt’s culture, mission and goals.  Foster an environment that promotes productivity, profitability, and growth.    

What you’ll do:

1.     Monitor supervisor and technician performance and make weekly site visits to ensure superior customer satisfaction and contractual compliance.

2.     Monitor, mentor and ensure that the service technicians are completing field service tickets promptly and properly and communicating with the Service administration team on a daily basis. 

3.     Assist Service Business Supervisor, as needed, with dispatching, scheduling, invoicing, account payables and account receivables.

4.     Manage the after-hours service responses to ensure superior customer satisfaction, response and contractual compliance.

5.     Monitor the operating costs of the service operations staff.  Ensure that staff is working efficiently and effectively within budget or as required to ensure profitability. 

6. Ensure field technicians are satisfactorily representing Brandt’s capabilities and furthering Brandt’s image to external customers.
7. Enhance the service technicians’ ability to sell while at customer sites.  Seek mentoring assistance from Sales Manager, as needed.
8. Supervise/mentor the work of the service supervisors to better develop their technical, supervisory and leadership skills.
9. Assist Sales Manager, as needed, with reviewing terms and conditions on service sales quotes and support sales team with site surveys and estimates.  
10. Assist in monitoring performance and maintain profit standards on service maintenance contracts, quoted service work, and T&M projects. Provide daily feedback status to the Service Business Supervisor and Sales Manager. 
11. Monitor and manage Service subcontractors and take corrective action when performance standards are not met.
12. Oversee the implementation of Brandt’s Service safety program, including compliance with site-specific safety requirements.  Perform periodic site inspections.  Participate in safety/incident investigations and reviews.  Ensure timely responses and document actions/corrections.
13. Implement processes necessary to ensure adherence to all legal and regulatory compliance (i.e., refrigerant, oil management and other hazardous waste disposal).
14. Implement and oversee processes related to Service fleet, uniform, and tool management.

15.  Plan, organize and staff key Service supervisory and technician positions to accommodate department activity.

16. Manage, develop and motivate staff.  Establish performance standards and ensure the availability of career development and training opportunities to help consistently achieve optimal results and improve the core workforce.
17. Partner with the Sales Manager and Business Supervisor to develop and implement systems and procedures that foster positive customer relations and ensure prompt and thorough resolution of customer inquiries, requests and complaints.
18. Investigate potentially serious customer complaints to help remedy the situation and/or promptly implement corrective measures as required.
19. Work with Sales Manager and Business Supervisor to explore new systems and methodologies that can improve customer service and employee performance.
20. Partner with Sales Manager and Business Supervisor to develop department budget, monitor expenses and ensure the group operates efficiently and effectively. 
21. Assist with determining quarterly sales commission payments. 
22. Perform additional assignments as requested/needed.

What you’ll need to be successful:

• Thorough understanding of business/industry practices, processes, & standards
• Thorough understanding of and respect for safety and OSHA rules & regulations
• Excellent communication, interpersonal and motivational skills
• Strong organizational and problem-solving skills
• Ability to apply innovative and effective management techniques to maximize employee performance
• Strong MS Office skills and WennSoft experience highly desirable
• Employment is contingent upon satisfying all jobsite-specific access requirements, with no outstanding restrictions from any jobsite or from working with any of Brandt’s partnering General Contractors, Owners, Customers, etc.

What you bring to the table:

• 4-yr. management/construction science degree or successful completion of an HVAC/plumbing trade/technical training program
• Extensive (15+ years) relevant work experience, including at least five years in a  supervisory/leadership role

YOU Matter 

PEOPLE FIRST: BUILDING TALENT BY DESIGN 

At Southland we aspire to build a workforce that’s as diverse as the people who occupy the buildings we design, build and maintain. Building talent by design is our intentional approach to creating a truly safe, collaborative, and inclusive work environment that fosters growth, empowers professional achievement, and where people are treated with respect at all levels. 

If you’re someone with a true passion for our industry, a life-long learner, with high accountability and a drive for results we’re looking for you!  At Southland, we hire problem solvers that are focused on providing customer value through continuous improvement and will take ownership to create the best experiences that will have an impact wider than their own job.  We thrive on creating a strong company and culture where you’ll feel engaged, challenged, and valued. 

If you’re ready for the next big step in your career and want a career full of fun and excitement and to be a part of a fast-paced growing company, then JOIN our team and become a part of an organization that values PEOPLE, SAFETY, INNOVATION, COLLABORATION, INTEGRITY, ACCOUNTABILITY & SUSTAINABILITY. 

Benefits: 

As an employee-owned company, we offer a comprehensive benefits package that includes excellent benefits for you and your family: 

• 401(k) Plan 
• Competitive Pay
• Medical, Dental, Vision Insurance 
• Term Life, AD&D Insurance, and Voluntary Life Insurance 
• Disability Income Protection Insurance 
• Pre-tax Flexible Spending Plans (Health and Dependent Care) 
• Holidays/Vacation/Personal Time/Life Events Leave 
• Numerous training opportunities and company-paid membership for professional associations and licenses 

For more information on Southland Industries, please visit our website: Southland Careers or on Facebook or LinkedIN  

To hear what our employees are saying about working at Southland Industries, check out our Career Video - Working at Southland 

Southland Industries and all its subsidiaries are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, gender identity, sex, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics. 

**All employment offers are contingent upon successful, drug tests, background checks and professional reference checks. ** 

**We are not able to offer sponsorship of employment at this time** 

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