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Eclipse Operations Specialist

Information Technology

Pensacola, FL
ID: 9240.2038.01

Irby Utilities is one of the three largest electrical utility distribution companies in the United States, with over $1 Billion in annual sales and over 500 employees across more than 45 branches in 27 states.  Irby Utilities has experienced incredible growth over the past five years.  This presents many outstanding career & development opportunities throughout the country in various locations such as:  Jackson, Dallas/Ft. Worth, Orlando, Syracuse, Nashville, Denver, Salt Lake City, Portland and Minneapolis.


Irby was a pioneer in the early days of the electrical business, founded in 1926, and continues to be an industry leader in philanthropic involvement and community activity.   Irby is also part of the Sonepar family of operating companies, consisting of the finest locally managed electrical and industrial distributors throughout the United States.  Sonepar is the world leader in electrical distribution. 



This position is responsible for managing local interaction with Eclipse, Irby’s Enterprise Resource Planning (ERP) tool, while monitoring Eclipse Queues, sales management tools, and other software resources provided. Based on needs provide field assistance to assigned branch locations.  Specialist will monitor each assigned branch’s process flows to ensure the branch is current and running efficiently.  Specialist will use Queues, Dashboards, and Reports to identify areas that need improvement and work with, remotely and onsite as needed, the Branch Managers as needed to move the branch within tolerance by performing the following duties. Provide Eclipse training and daily support and with implementing new processes.



  • Work with branches to assist in improving the profitability, productivity, and cash flow by utilizing various Eclipse Queues, Dashboards, and Tools as well as training on how to use the Tools provided.
  • Offer field assistance to assigned branches.
  • Provide useful and specific data to managers to aid in identifying areas of focus.
  • Provide Eclipse and other software training for new employees and existing employees.
  • Assist, onsite as needed, with new branch startups, implementation of new processes and procedures.
  • Daily Eclipse support to field teams.


Essential Duties

  • Weekly review of all assigned branches utilizing the various tools provided.
  • Identifying branches that need assistance, focusing on areas that will have the most impact on improving overall efficiency.
  • Conduct monthly reviews (more if required) via. WebEx with branches that require the most attention, including specific action items to be accomplished with follow-up to review progress.
  • Branch visits as required to provide training or hands on assistance with assigned branches.
  • Daily Eclipse support.



  • Excellent oral and written communications skills.
  • Record-keeping techniques.
  • Excellent oral and written communications skills.
  • Work cooperatively with others.
  • Meet schedules and time lines.
  • Plan and organize work.
  • Train and provide work direction to others.
  • Maintain records and prepare reports.
  • Work confidentially with discretion.
  • Developing and maintaining good working relationships. Must be a team player.
  • Excellent grammar, spelling, punctuation and basic math skills.
  • Ability to use a personal computer and understand various software. Must be proficient in Excel.
  • Three to five years related experience and/or training; or equivalent combination of education and experience.





EOE M/F/Disability/Veteran


This position is located at 5208 Sycamore Dr, Pensacola, FL. View the Google Map in full screen.