Academic Classroom Computing Support I

Shenandoah University’s Office of Institutional Technology is accepting applications for an Academic Classroom Computing Support I. This is a full-time, benefited position located on our main campus in Winchester, Virginia.

Job Description: Support Specialist I:

The AVS team manages the campus classroom audiovisual (AV) systems and portable AV systems used for live events and webinars. The Classroom Support Specialist 1 is tasked to resolve issues with classroom technology, interact with faculty, assist with setting up for Zoom meetings, and set up portable AV equipment.

Responsibilities include the following: 

• Provide level 1 tech support for classroom technology
• Perform classroom systems checks regularly to ensure functionality
• Collaborate with AVS team to discuss problems and determine preventive measures
• Set up portable audiovisual systems for live events as needed
• Assist with setup and monitoring of audio and video of live events
• Possess a basic understanding of Zoom platform, settings, and issues
• Have a general knowledge of basic computer and IP Networking
• 35 hr week, Monday - Friday (no remote work), able to work occasional evenings and weekends as needed

The ideal candidate will be energetic, have a positive personality, and will be detailed, organized, and professional. The candidate should be a quick learner and have a desire to become efficient in troubleshooting and repairing AV systems. 

The candidate should have a basic knowledge of audiovisual terms and basic operation of projectors, cameras, microphones, and connecting devices for presentations.

How to Apply: 

The complete application will include a cover letter, resume, and contact information for three professional references. Applications will be reviewed immediately and will continue until a qualified candidate is selected.

Shenandoah University is committed to enriching its educational experience and culture through its faculty, administration, and staff diversity. All candidates are strongly encouraged to include a statement in their cover letters addressing how they can contribute to that commitment.

**Note: A pre-employment background check will be required, and a satisfactory driving record may be required as a condition of hire. 

Shenandoah University values individuals and communities' unique and diverse perspectives locally and globally. It seeks to foster mutual understanding in an inviting community where individuals are welcome and respected. The university does not discriminate on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical or mental disability, genetic information, veteran status, or on any other basis protected under applicable law.