Emergency Triage Coordinator

Job Location

460 Quincy Ave., Quincy, Massachusetts

Tracking Code

6350

Position Type

Full-Time/Regular

$1,000 Sign-on Bonus!

The Triage Coordinator will serve as a key member of the Emergency Service Team to provide the smooth coordination and delivery of crisis services.

RESPONSIBILITIES:

Triage phone calls and provide support and counseling to clients, families, and community referrals in need of ESP assistance and/or evaluations
Assist clinicians in performing bed searches for clients awaiting placement for a higher level of care
Ability to navigate medical record system (Avatar) for each referral as a standard practice (Updating/adding clients, scanning of paper documents, adding Alerts, Service Addendums, and Final Dispositions
Provide information and referrals to phone contacts
Gather appropriate risk information and direct clients, families, and community members in accessing and utilizing supports
Consult with Director or Assistant Director regarding high risk cases and conflict resolution when deemed necessary
Assist in provision of follow-up treatment including the scheduling of follow-up emergency services appointments and completion of paperwork related to triage activity

Available Schedules:

Monday & Friday 7am - 7pm; Wednesday overnight 7pm - 7am (36 hours)

Friday, Saturday, Sunday 7am-7pm (36 hours)

There is shift differential payment of an additional $3/hour for hours worked within the time periods below.

· Weekdays: 8 p.m. to 8 a.m.

· Weekends: 8 p.m. to 8 a.m. and 8 a.m. to 8 p.m.

(All hours worked from Friday at 8 p.m. through Monday at 8 a.m.)

Our health insurance becomes effective the 1st of the following month after date of hire.

Aspire Health Alliance is committed to and passionate about diversity, equity, and inclusion. We celebrate, support and promote diversity of thought, culture, and backgrounds. As an employer committed to equal opportunity, we base all employment decisions on each individual’s capabilities and qualifications, without regard to race, color, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, veteran status, genetics, or any other protected characteristic. Aspire Health Alliance strives to fully reflect the clients and communities we serve and believes that a diversity of interests and cultures leads to a stronger and more innovative organization.

Required Skills

Knowledge of systems involved with ESP services
Ability to establish and maintain productive relationships with outside agencies including hospitals, police, schools and insurance providers
Professional and therapeutic communicator while working with agitated or distressed clients

Required Experience

Bachelor's degree in a related field required
Minimum of one-year experience in a mental health setting working in a crisis intervention setting.

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Aspire Health Alliance