Application Support Engineer III/Sr. (HR-0299)

Application Support Engineer III
Job Code: IT09
Grade Level: 12 (Exempt)

Application Support Engineer, Senior
Job Code: IT08
Grade Level: 13 (Exempt)

PER SOCCo Policy DND-HR-PRO-00001: Internal employees must be in current position for (1) year or greater to be eligible to apply.
Position Overview
Under limited supervision, provides direct business support for enterprise applications. Provides detailed
personal advice and guidance to all users in the effective use of systems, products and services available
to them; demonstrates ingenuity in applying knowledge to non-standard situations. Interface with service
vendors to enhance support and application modification. Troubleshoot applications across different
programming languages and platforms.
 Own, understand, and fully support multiple applications with great depth.
 Provide an effective interface between users and service providers supplying all necessary diagnostic
information, according to established procedures.
 In consultation with users/customers, demonstrates all features, plans requirements, installs
(including configuration) and releases application products/services and their upgrades.
 Interprets technical manuals and documentation and provides instruction manuals for non-technical
users; provides training in all modes of usage of systems, products and services providing information
on the full range of capabilities including dealing with exception conditions.
 Troubleshoot and resolve system problems reported by the business.
 Training end users across multiple functions (i.e. Finance, Work Planning, Nuclear Operations etc.).
 Prepare technical reports, test-cases, and instructional manuals as documentation to support
development and project management.
 Implement and configure new and legacy systems.
 Systems analysis of the enterprise applications used on the site.
 Test systems before they are moved to production as needed to support business operations.
 Develop and provide reports for the business community.
 Operational support for generation of data files, databases, reports, prints, etc. in daily operations.
 Support and management of application workflow and data flow processes in support of the business.
 Candidate must be highly motivated to follow project management, systems/software processes,
measurement disciplines, and process improvement
 Basic capabilities to: Design, develop and test web-based applications.
 Maintains knowledge of and demonstrates ability to perform work safely in accordance with all
approved safety policies, procedures and applicable regulations and performs assigned duties in a
safe manner.
 Actively participates in Safety Work Groups.

Working Conditions
Work in an office at a normal environmental restoration atmosphere (outdated and/or abandoned facilities or industrial field environments). May also work at off-project sites representing the organization at various types of locations throughout the community for business purposes. Potential exposure to equipment movement hazards, dangerous chemicals/solvents or hazardous and radioactive materials if proper safety procedures are not followed.
Ability to perform sedentary to light work, exerting up to 50 pounds of force occasionally (any exertion of force/lifting greater than 45 pounds requires usage of a two person “buddy system”), non-repetitive, up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly, repetitive; performing such activities as lifting, lowering, carrying, pushing, pulling, standing, walking, grasping, kneeling, stooping, reaching.
Ability to perform primary office duties including heavy computer usage.
In some cases, radiological training may be required.
The statements above are intended to describe the general nature and level of work being performed by the person assigned to this position. Principal duties and responsibilities are intended to describe the overall purpose of this job.
This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform job-related duties as requested by management. All requirements are subject to modification to reasonably accommodate individuals with a disability.

Required Contingencies:

·         Pre-Employment Physical (office or field work)

·         Drug Screen

·         The ability to obtain/maintain "L" or "Q" Clearance one year from hire date

·         Background Check

·         Any site required training

Prospective employees must be available to start work with Southern Ohio Cleanup Company LLC within a reasonable time frame after acceptance of SOCCo’s offer of employment (typically 30 days or less).

Applicants for employment can initiate a request for accommodation or obtain information concerning accommodations if contacted by the Company for an Interview.

As a reminder, all internal employees of Southern Ohio Cleanup Company LLC must submit a current resume.  External candidates must also submit a current resume.

Southern Ohio Cleanup Company LLC is an equal opportunity employer that recognizes the value of a multi-faucet workforce.  All qualified individuals will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, national origin, disability, and/or protected veteran status in accordance with governing law. 

Required Skills

Work history and/or education commensurate with:
 Duties outlined in the position description
 Strong interpersonal and communication skills
 The ability to effectively adapt to rapidly changing technology and business needs.

Required Experience

Application Support Engineer III
Job Code: IT09
Grade Level: 12 (Exempt)

Minimum Requirements
BA/BS in Information Technology or Technical field and 5 years of related experience, or an equivalent
combination of education and experience is required. Typical experience ranges from 5-8 years.

Application Support Engineer, Senior
Job Code: IT08
Grade Level: 13 (Exempt)

Minimum Requirements
BA/BS in Information Technology or Technical field and 7 years of related experience, or an equivalent combination of education and experience is required. Typical experience ranges from 7-10 years.