Repair Customer Service Representative

JOB SUMMARY

Monday-Friday 8am-5pm

Responsible for processing repair quotes, repair orders, and supporting the sales staff with regard to repair related jobs. As well as providing the customer with all possible options that we can offer to resolve their problem.  Perform all related tasks that encompass customer service in the repair department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Quoting repair jobs and processing approvals
• Offer customers spare and replacement options from depot or surplus
• Source items we can not currently supply.
• Provide a high level of customer service & support
• Work jointly with inside & outside sales staff to close orders
• Process & manage customer quotes not assigned to a salesperson
• Keep the line of communication between you and our customers open, be proactive.
• Quote replacement options for items that are un-repairable and obtain approval to scrap or return
• Open quote follow ups to obtain approvals
• Repair order expediting (provide order status updates to customers when directly asked)
• Quote-to-order transfer
• Complete Spectrum task assignments w/ customer oriented follow-up to assure completion
• Resolving issues that may arise when processing a surplus or depot order
• Managing your in-house summary and assuring that everything is up to date.
• May be modified from time to time. Other duties, tasks and work may be assigned

QUALIFICATIONS

• High school diploma or equivalent
• Good communication and customer service skills
• Knowledge of Microsoft based systems such as Excel, Outlook
• Must understand the sales cycle; ability to understand the Radwell International sales cycle
• Team player able to function under daily goal driven environment
• Must be motivated, self-driven and able to think outside the box to provide solutions for our customers.
• Other duties, tasks and work as may be assigned/modified from time to time

KNOWLEDGE & SKILLS REQUIRED 

• Strong Computer proficiency
• Ability to multi-task
• Strong organizational skills
• Ability to work at fast pace
• Attention to detail
• Problem solving abilities
• Good communication skills

PHYSICAL DEMANDS 

This is an office job and entails the physical demands associated with operating a telephone and computer (viewing monitor, keyboard, mouse)

EDUCATION & EXPERIENCE 

• High School diploma or equivalent required
• One to three years related experience and/or training