Repair Receiver/Warehouse Picker

Job Title:                  CA Repair Receiver/Picker

Department:            21 – Production

Reports To:             Service Supervisor

FLSA Status:           Hourly, Full-Time

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JOB SUMMARY

Responsible for assisting with the receipt and processing of all incoming repair and warranty returns through the Customer Relationship Management (CRM) system, as well as conducting thorough inspections and ensuring proper handling of completed units prior to shipment. This role also involves supporting the shipping process by picking, invoicing, and delivering orders to shipping for external customers in a timely and efficient manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This role is responsible for ensuring exceptional customer service while processing various order-related tasks. The incumbent will be required to lift up to 100 pounds frequently throughout their duties and operate heavy machinery for warehouse duties.

Key responsibilities include:

• Verifying the accuracy of orders in both the Customer Relationship Management (CRM) system and Spectrum software to ensure seamless processing.
• Conduct systematic inspections of incoming units and accurately entering serial numbers, firmware, and series information into CRM.
• Generating shipping labels, cost reports, and new pick tickets.
• Processing FNFP, NIB, and surplus orders through CRM.
• Picking and invoicing sales orders.
• Ensuring timely delivery of requisitions and sales orders to the appropriate parties.
• Receiving and storing new inventory in designated areas.
• Conducting regular cycle counts of existing inventory at the direction of management.
• Maintaining a clean and organized warehouse environment, as directed by management.
• Effective communication is essential in this role, requiring the ability to send timely emails to managers and sales staff.
• This role requires strong attention to detail, organizational skills, and the ability to work effectively in a fast-paced environment.

May be modified from time to time. Other duties, tasks and work may be assigned

SUPERVISORY RESPONSIBILITIES

• Not Applicable

 METRICS & MEASUREMENT

·         Package Handling - Employee must maintain standard packaging procedures that assure accuracy, while adjusting the volume of work.

·         Packaging counts are measured and checked for accuracy against standard.

·         Employee will be evaluated on the accuracy of the orders packaged and his/her performance level as measured against volume demand.

·         Units “received” (daily average).

·         Additional measurements to be added as necessary.

Required Skills

QUALIFICATIONS

• Strong organizational skills are required.
• General knowledge of Windows based software (Microsoft Word, Excel and Outlook).
• Must work well in a team environment with constant interaction among the staff.

KNOWLEDGE & SKILLS REQUIRED 

• Strong Computer proficiency.
• Ability to operate forklift and Swing Reach.
• Ability to multi-task.
• Ability to work at fast pace.
• Attention to detail.
• Problem solving abilities.
• Good communication skills.

Required Experience

EDUCATION & EXPERIENCE 

• High School diploma or equivalent required
• Technical or Industrial product knowledge a plus

CERTIFICATES, LICENSES, REGISTRATIONS  

• None required.

PHYSICAL DEMANDS 

Occasional sitting, reaching, working overhead, climbing, or balancing, stooping, kneeling, crouching, or crawling, frequent walking and lifting up to 100 pounds.