Restaurant Supply Chain Solutions, LLC, a Yum! Brands Co-op is currently seeking a Director of Aftermarket Innovation to join the Development and Equipment Solutions Team. 

 

Overview of the Position

The Director of Aftermarket Innovation is an integral member of the Development and Equipment Solutions (DES) leadership team. The role spans all YUM! Brands concepts and members, representing 18,000+ restaurants and 1,000 franchisees, and drives collaboration across RSCS, Yum! Brands, and franchisee stakeholders.

 

This role provides strategic leadership for the entire Aftermarket function and support operations. The role defines long-term vision, sets growth objectives, and aligns aftermarket strategies with overall business goals. Ensures revenue growth, operational efficiency, and co-op member satisfaction while driving innovation in service delivery and expansion. 

 

Leads the development of innovative commercial solutions that generate measurable cost savings within the middle of the P&L, directly contributing to improved restaurant margins for members. This includes reimagining procurement, service, and support models to unlock efficiencies, reduce total cost of ownership, and create sustainable value for the franchise network.

 

Additionally, the role will advance member satisfaction and growth across the full spectrum of our multi channel support ecosystem, including customer portals, e commerce platforms, asset management solutions, and all online interactions. This role will define and execute strategies that anticipate emerging experience trends, modernizing systems and processes, and elevating team capabilities to drive continuous innovation. A central focus of the position is delivering an industry leading digital platform that serves as the preferred engagement channel for franchise members and partners, providing seamless business integration, intuitive user experience, and consistent service excellence across all engagement points.

 

Partners with Human Resources to hire, develop, and engage talent, set clear performance expectations, and foster a high performing, recognition driven culture.

 

Key Accountabilities: 

•  Set Vision and Strategy – Define the innovation roadmap for aftermarket programs and services, aligning with 

   overall business goals and member needs.

•  Develop Cost Saving Strategies – Identify and implement innovative commercial solutions that reduce operating

   costs in the middle of the P&L and improve restaurant profitability for franchise members.

•  Optimize Member Program Procurement and Service Models – Redesign sourcing, service, and support frameworks to

   drive efficiencies and create long term value for the network. 

•  Integrate Commercial Innovations with Digital Platforms – Ensure cost saving solutions are embedded into 

   portals, e commerce, and asset management tools to maximize adoption and impact.

•  Measure and Deliver Financial Impact – Establish metrics to track cost savings, margin improvements, and

   overall financial performance resulting from innovation initiatives.

•  Drive Multi Channel Experience – Lead improvements across digital service platforms and other engagement 

   channels to ensure seamless and consistent member interactions as the preferred engagement platform for 

   franchise members and partners.

•  Identify Trends and Insights – Analyze member feedback and market trends to anticipate needs and prioritize 

   innovation initiatives.

•  Lead System and Process Improvements – Implement technologies and processes that enhance user satisfaction,

   drive operational efficiency, and scalability.

•  Develop Team Capability – Build and mentor a high performing team to execute innovation initiatives and 

   sustain continuous improvement.

•  Measure and Optimize Performance – Establish KPIs, track adoption and satisfaction metrics, and continuously 

   refine strategies for maximum impact.

•  Champion Member Centric Culture – Embed member experience as a core principle across aftermarket strategies and

   decision making.

•  Travel 10%-25%

 

Required Education, Experience and Skills

•  Bachelor’s degree in business, Supply Chain, Engineering, or related field required. (MBA or master’s 

   preferred).

•  8+ years of progressive leadership experience in aftermarket services, product innovation, or commercial 

   strategy within multi unit or franchise environments.

•  Demonstrated success driving P&L impact through cost saving initiatives, program optimization, and new product

   or service innovations.

•  Proven track record managing cross functional teams and delivering multi channel customer experiences (portals,

   e commerce, service platforms).

•  Strong background in contract negotiation, vendor management, and complex stakeholder alignment across large 

   networks.

•  Experience integrating digital solutions with business processes to enhance operational efficiency and member

   satisfaction.

•  Strategic leadership with ability to define long term vision and translate into actionable plans.

•  Deep understanding of aftermarket ecosystems, including procurement, service models, and digital enablement.

•  Strong analytical and financial acumen; ability to evaluate initiatives based on ROI, savings, and member 

   value.

•  Excellent change management and communication skills to align franchisees, internal teams, and external 

   partners.

•  Ability to foster a high performing, recognition driven culture and develop talent within a dynamic 

   organization.

•  Proficiency with digital platforms, data analytics, and reporting tools to support decision making and 

   continuous improvement.