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Restaurant Supply Chain Solutions

Career Opportunities

Senior Manager, Field Service



Category

Distribution and Logistics

Job Location

Louisville, Kentucky

Tracking Code

214028-886

Position Type

Full-Time/Regular

Restaurant Supply Chain Solutions, LLC, a Yum! Brands Co-op, is currently seeking a Senior Manager, Field Service to join the Distribution and Logistics Team in Louisville, KY. 
 
Overview of the Position:
The Distribution & Logistics team is accountable for ensuring supply continuity for the +$7B in critical Yum! Brand food, packaging and equipment components which support 21,000+ restaurants and $20B in revenue across Pizza Hut, KFC, Taco Bell, Habit Burger & Grill and A&W Restaurants in the United States.
 
This position will serve as a liaison between the distribution centers and restaurants and involves overseeing the logistics and operations between these two entities. This includes managing inventory levels, ensuring timely delivery of goods, resolving any supply chain disruptions, and maintaining strong communication channels between distribution centers and restaurants.
 
Essential Functions:
•  The ability to work successfully inside the project management team, ensuring the successful transition and 
   implementation of the Next Generation Distribution and Logistics model
•  Ensure that project management tasks are aligned within all current business operations teams 
•  The distribution point of contact with the assigned RSCS cross-functional teams and Brands on resolution of 
   supply and customer service issues. 
•  Resolve member partner issues and/or concerns; provide timely responses to any member queries, facilitate and
   continuously improve communications between the restaurants and distribution partners
•  Schedule restaurant visits and conduct restaurant location delivery observations focused on service level 
   improvements 
•  Educate members on DC to restaurant touchpoints, policies and processes including the promotion of new 
   initiatives and new technologies
•  Serve as the DC liaison during new store/restaurant openings, construction projects, restaurant/store closings,
   contingencies, etc. - Partner with team to develop plans to coordinate efficiency/execution of deliveries.
•  Own the Distributor relationship for those assigned distributors to include compliance with RSCS and Yum! 
   Brands standards, contract and KPI requirements and problem resolution
•  Key contact with Franchisees and Operators on Distribution matters to include problem resolution, communication
   of RSCS/Yum! Brands initiatives, interpretation and execution of contracts, and other activities as needed to 
   service operator’s requirements
•  Enable and deliver RMI objectives by identifying cost savings initiatives that reduce cost of goods and/or 
   improves restaurant margins 
•  Implement and lead QBR process with all distributors and identified partners 
•  Exhibit strategic leadership and foresight to support long range distribution optimization and service level 
   improvement, while balancing cost 
•  Translate business needs and priorities into actionable distribution and logistic strategies
•  Effectively initiate, manage, and lead cross-functional continuous improvement projects across the distribution
   network, leverage LEAN, standard work, and visual controls
•  Define and implement scorecards to drive results and improve fidelity into cost and service factors
•  Ability to travel as needed, 50-75%
 
Required Education, Experience, and Skills:
•  Bachelor’s degree required.
•  Prefer MBA, APICS CPIM certification, Six Sigma Green Belt, ISM CPSM certification, Supply Chain degree or 
   concentration. 
•  5+ years of distribution experience including leading teams at high performing final mile distribution 
   companies within the QSR space.
•  Direct involvement with distribution/customer relationships and building out strategic roadmaps for future 
   operations.
•  Ability to identify and understand complex issues, analyze, and compare data, and draw conclusions as a result
   of analysis.
•  Prefer personal involvement in business reviews, distribution partner onboarding and performance management to 
   KPI expectations. 
•  Excellent communication (verbal and written) and problem resolution skills. 
•  An initiative-taker with an exceptional work ethic.
•  High proficiency in Microsoft Office: Word, Excel, PowerPoint, Teams, and Outlook.
•  Prefer experience with network design software (i.e.: Llamasoft or similar) 
 
Core Competencies
•  Attention to detail
•  Problem identification and resolution
•  Process orientation
•  Data analysis
•  Teamwork (cooperation and collaboration)
•  Project Management Skills and Experience
 
Key Contacts/Interfaces
•  Corporate PMO
•  Freight and Logistics Team
•  Distributors and Redistributors
•  Program Management Teams in Brand Hubs
•  Supply Planning Team
•  Commodity Risk Management
•  Cross-functional brand groups (Operations, Marketing, Product Development, Quality Assurance, and Finance)
 

This position is located in Louisville, KY. View the Google Map in full screen.



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