Restaurant Supply Chain Solutions, LLC, a Yum! Brands Co-op is currently seeking a Director, Field Service to join the Distribution and Logistics Team.

 Overview of the Position

The Director of Field Service will lead the strategy and execution of supply chain operations and franchisee support across the $7B Distribution & Logistics network, serving 21,000+ restaurants across Yum! Brands, including Pizza Hut, KFC, Taco Bell, Habit Burger Grill, and A&W.

This pivotal role will act as a key liaison between distribution centers, restaurants, and franchise operators, focusing on diagnosing operational challenges and delivering actionable, scalable solutions that enhance service, reduce costs, and drive restaurant-level success.

Essential Functions

·       The position is responsible for a managing all aspects of supply chain partnerships, driving productivity through strategic initiatives.

·       The role requires strong supply chain and operational knowledge in the distribution & freight industry and ability to collaborate and influence in cross functional areas internally and externally

·       Manage and direct the business relationship with current & future providers, navigating issues and negotiating solutions to ensure efficient and cost-effective continuity of supply

·       Partner with internal stakeholders to ensure that on time transitions & new market launches of all supply chain partners

·       Develop and maintain project management governance structure, communication matrix, standard templates (“playbook”) to properly address supply chain and quality issues with timely root cause and corrective actions, develop short & long-term mitigation plan for supply stability

·       Coordinate with Procurement, Finance, IT, Quality, and other internal departments to cross-functionally resolve elevated issues

·       Develop & maintain KPIs for all areas related to Distribution & Field Service

·       Oversee monthly actual-to-budget cost variances, identify root cause and drive cost improvements

·       Support cross functional teams to negotiate contracts, amendments, and renewals, aligning with the business strategies

·       Project management of multiple complex project teams for commercial, and operational excellence

·       Key business partner in the project core team monitoring key milestone progress against the plan and communicating achievements or deviations to launch plans

·       Ensure that identified continuous improvement opportunities in the overall launch processes. Work closely with key business partners in IT, Finance, Supply Chain, Distribution, Logistics, DES & Quality to establish clear processes and deliverables.

·       Monitors project execution and adjusts plans. Facilitates project communications and documentation

·       Collaborates with the team to resolve issues and organizes team to execute on the corrective actions

·       Ensures project work complies with established practices, policies, and processes

·       Assist in the creation of Standard Operating Procedures

·       Interface with all levels of management

·       Other duties as assigned by management

Required Competencies and Skills

·       Strong problem-solving capabilities and process-oriented mindset.

·       Proven ability to analyze data, diagnose issues, and implement practical solutions.

·       Excellent interpersonal and communication skills, with the ability to build trust and drive collaboration across diverse stakeholders.

·       Expertise in project management, including the ability to manage cross-functional teams and deliver results in complex environments.

·       Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

·       Experience with Lean methodologies and continuous improvement tools.

Experience and Education

·       Bachelor’s degree in a related field

·       7+ years of experience in supply chain management, logistics, or a similar field, with at least 5 years in a leadership role.

·       Demonstrated experience in managing distributor relationships and overseeing large-scale operations in a franchised environment.

·       The ideal candidate must possess exceptional presentation and communication skills, with the ability to effectively engage and influence senior executives, franchisees, and cross-functional stakeholder

Travel Requirements

·       Willingness to travel 50-75% of the time to support restaurants, distribution centers, and franchisees.

This role offers a unique opportunity to make a tangible impact on the success of Yum! Brands' restaurants and franchisees through innovation, collaboration, and a relentless focus on operational excellence.