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Reliance Steel & Aluminum Co.


Systems Engineer III - Storage & Backup

Information Technology

Location Flexible
ID: 1113


The Systems Engineer III – Storage & Backup is responsible for the support and delivery of the Storage environment with secondary responsibilities for the Backup environment. The Systems Engineer III – Storage & Backup will identify and proactively respond to medium to high complexity system problems.  The Systems Engineer III – Storage & Backup will troubleshoot and correct complex, sometimes ambiguous problems that affect operation of the environment.  In addition, the Systems Engineer III – Storage & Backup will analyze current processes and procedures for possible improvements, as well as develop and maintain documentation of their assigned environment.


Systems Engineering - Architects, implements, and supports infrastructure and technologies.

  • Design and create systems and architectures
  • Model solutions of varying complexities and creates strategies that consider all aspects of the customer’s requirements and problems.
  •  Frame the essence of the customers issue and build scalable and adaptable solutions while considering the larger stakeholder community.
  • Propose migration path strategies for upgrades.
  • Gain stakeholders buy-in, eliminates ambiguity, and ensures traceability to source requirements.
  • Prior to commitment to change, consider impact and mitigate and address issues.
  • Review existing technologies for vendor support and end-of-life information
  • Support the deployment, operations, and maintenance of infrastructure technologies                    
  • Contribute to identifying migration path needs
  • Takes initiative in resolving problems that are ambiguous
  • Assist the team with investigating, testing, making recommendations, and implementing solutions
  • Assist the team in framing the essence of the customer’s issue, and builds scalable and adaptable solutions, while considering the larger stakeholder community    
  • Present unbiased positions to customers and explain ideas in understandable terms 

Technical Support - Ability to understand internal/external customer technologies and problem resolution techniques.

  • Administer, monitor and support all aspects of Storage & Backup environments
  • Apply knowledge to identify and proactively responds to high complexity system problems                                                                           
  • Work to develop additional technical knowledge and skills
  • Perform system maintenance activities
  • Develop and maintain documentation of assigned environment
  • Anticipate problems; sees how a problem and its solution will affect other areas                                                                                                                    
  • Analyze current processes and procedures for possible improvements                                                                                                                        
  • Evaluate new technology as potential solutions to existing problems
  • Identify opportunities for more efficient and effective operations through the implementation of automation and monitoring.
  • Evaluate reported problems, determine issue severity and collaborate with other IT departments to resolve the reported issue. 
  • Support for Disaster Recovery environment by engaging with appropriate IT teams as needed.
  • Administer tools that generate daily, weekly, monthly backup reports, and provide that backup reporting to management, IT personal and subsidiaries as required.
  • Provide support for annual audits by generating and providing reports to auditors and updating tickets that prove that failures have been investigated.
  • Participate in all Storage and Backup technology upgrades and implementations that are intended to support and enhance recovery efforts and providing support to all backup related initiatives.
  • Provide on call and onsite support for Storage and Backup environments.


  • Pursues training and development opportunities; Strives to continuously build knowledge and skills
  • Assist personnel in other RTS departments to resolve technical and/or application issues
  • Provide onsite support at the Phoenix and Atlanta area datacenters, when required.
  • Other duties as requested


Problem Solving - Ability to problem solve through problem identification (what is the problem), solution assessment (what can be done), problem documentation (document for future) and problem response (implementing a solution).

     Able to:

  • Frame problems before trying to solve them                                                                                                                         
  • Seeks advise from those who've solved similar problems                                                                                                   
  • Follow up to ensure that the problem remains solved                                                                                               
  • Documents and disseminates identification and resolution of problems to avoid future redundant work efforts
  • Breaks down problems and identifies all of their components
  • Provide insight into the root-causes of problems                                                                                                                                               
  • Anticipate problems and is proactive in addressing them 
  • Asks perceptive questions to seek optimal solutions    
  • Involves the team in problem solving
  • Generate a range of solutions and courses of action with benefits, costs, and risks associated with each
  • Explore various sources for answers, and things outside the box to find options.
  • Open to other’s ideas to help develop solutions.
  • Help others cultivate their problem-solving skills.   

Decision making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals.

     Able to:

  • Weigh pros and cons of each option before making a decision and moving forward.
  • Follow up to ensure that decisions were implemented.
  • Gather data and others' input when making decisions                                                                                                              
  • Consider lessons learned from experience, differing needs, and the impact of the decision on others                                                                     
  • Escalate decisions when appropriate
  • Balances analysis, wisdom, experience, and perspective when making decisions                                                                              
  • Finds solutions that are acceptable to diverse groups with conflicting interests and needs

Customer Service - Ability to develop and maintain strong relationships with customers by listening, understanding and responding to their needs.

     Able to:

  • Assist in creating strategies to help the organization serve customers
  • Provide service to internal and external customers to meet or exceed their needs and expectations    
  • Listen to concerns and resolves complaints effectively and promptly                                                                                                              
  • Commit to continuous improvement                                                                 
  • Ensure and comply to customer response timeline (SLAs) based on the severity of reported issues including documenting concise and accurate status information in the ServiceNow ticketing system  
  • Establish relationship with customers providing education as appropriate                                                                                                                
  • Deliver high quality solutions   

Building Collaborative Relationships - Develops, maintains, and strengthens partnerships with others inside or outside the organization.

     Able to:

  • Acknowledge team members for their contributions
  • Provide assistance to others when they need it
  • Work for solutions that all team members can support
  • Effectively persuade and influence team members to achieve goals
  • Seek to resolve confrontations and disagreements constructively
  • Establish rapport with co-workers easily
  • Works with others to achieve goals
  • Listen and responds constructively to other team members' ideas                                                                                                               
  • Encourage and facilitates cooperation, pride, trust and group identity                                                                                     
  • Foster commitment and team spirit
  • Offer support for others' ideas and proposals
  • Is open with other team members about his/her concerns.
  • Shares his/her expertise with others.         

Accountability - Holds self-accountable for measurable high-quality, timely, and cost-effective results.

     Able to:

  • Set well-defined and realistic goals                                                                                             
  • Accept responsibility for mistakes                                                                                                                                   
  • Comply with established policies and procedures                                                                                              
  • Take ownership of ensuring successful outcome of work assignments/projects                                                                                                                                        
  • Minimize re-work                                                                                           
  • Seek out learning opportunities                                                                               
  • Identify training needs and takes action to obtain knowledge
  • Facilitate between own functional area and areas below or above in the work stream as needed  
  • Allocate work were applicable
  • Anticipate and adjusts for problems and roadblocks
  • Persistently push self and others for results
  • Display a high-level of initiative, effort, and commitment towards completing assignments  
  • Provides consistency between projects

Company Business Knowledge - Understands the company, its products and the business processes.

     Able to:

  • Has broad Reliance business knowledge and integrates it into optimal technology solutions for business processes.

Communication - Ability to communicate effectively across all levels to support departmental and organizational objectives.

     Able to:

  • Share ideas and perspectives and encourages others to do the same
  • Keep others informed of new developments
  • Clearly express information taking into account the audience and nature of the information (for example, non-technical, sensitive, controversial).
  • Ask questions and summarize what was heard to mitigate miscommunication
  • Present information in a concise and focused manner
  • Listen to others
  • Communicate written information (for example, facts, ideas, or messages) in a succinct and organized manner      
  • Produce written information, which may include technical material that is appropriate for the intended audience

Leadership – Displays effort and commitment in carrying out the department’s goals and objectives.

     Able to:

  • Guide others toward goal accomplishment
  • Consider and respond appropriately to the needs, feelings and capabilities of different people in different situations
  • Share best practices and processes
  • Act in a proactive and achievement-oriented manner
  • Treat co-workers in a fair and equitable manner
  • Behave in a tactful, compassionate, and sensitive manner
  • Empower others by sharing information                                                                                           
  • Actively listen and clarify information as needed                                                                                                                                             
  • Foster an atmosphere of open communication 

Required Skills

  • Bachelor’s Degree or equivalent work experience in a related field required
  • 7+ years’ experience in a Storage and Backup role for an IT organization required, preferably in a large enterprise setting with multiple operating platforms (Windows, Linux, VMware, AIX, IBMi, etc.)
  • 5+ years’ exposure to Dell/EMC VMAX/PowerMAX required
  • 5+ years’ exposure to Brocade SAN Switching required
  • 3+ years’ exposure to Dell/EMC XtremeIO required
  • 3+ years’ exposure to Dell/EMC Isilon, CIFS/NFS required
  • 3+ years’ exposure to Pure Storage required
  • 3+ years’ exposure to Dell/EMC RecoverPoint and Zerto Disaster Recovery replication preferred
  • 3+ year’s exposure to Cloud technologies required, including Azure (with Azure File Services AFS) and AWS
  • Knowledge and experience with a variety of scripting languages such as Powershell, batch files, etc. a plus
  • Ability to think outside the box
  • Resourceful, excellent troubleshooting skills
  • Understand current security threats and be able to work with others to proactively protect environment
  • Understanding of networking concepts and technologies including TCP/IP, DNS, DHCP, etc. required
  • Excellent analytical, verbal, and written communication skills required.
  • Ability to influence, communicate effectively and interact with diverse personalities required.
  • Exposure to Commvault Complete and Metallic SaaS backup preferred
  • Must be self-motivated and able to work independently, with minimal supervision and as part of a team
  • Detail oriented with excellent interpersonal communication and customer service skills.
  • Must have strong organizational skills and multi-tasking skills in order to meet required deadlines in a fast paced work environment

This position is located at Location Flexible, Location Flexible. View the Google Map in full screen.