Repair Sales & Service Coordinator

Repair Sales & Service Coordinator
Radwell International LLC | Repair Operations
Full-Time | Hourly | On-site
Schedule: Monday–Friday – 8:00am to 5:00pm
7860 N 106th Ave, Suite 170, Glendale, AZ

The Repair Sales & Service Coordinator is responsible for processing repair quotes, managing repair orders, and supporting sales staff with repair-related opportunities. This role focuses on providing customers with effective solutions, clear communication, and high levels of service throughout the repair lifecycle.

This position serves as a key point of contact for customers, ensuring all repair-related inquiries, quotes, and order updates are handled efficiently and accurately.

Key Responsibilities
• Prepare and process repair quotes and approvals
• Offer customers replacement and spare options from depot or surplus inventory
• Source products not currently supplied when necessary
• Provide a high level of customer service and support throughout the repair process
• Collaborate with inside and outside sales teams to support order completion
• Process and manage customer quotes not assigned to a salesperson
• Maintain proactive communication with customers regarding quotes and orders
• Quote replacement options for non-repairable items and obtain approval for disposition
• Follow up on open quotes to secure approvals
• Provide repair order status updates when requested by customers
• Convert approved quotes into orders accurately
• Complete Spectrum task assignments with customer-focused follow-up
• Resolve issues related to surplus or depot orders
• Maintain and update in-house summaries and tracking systems
• Perform other duties, tasks, or work as assigned

Qualifications
• High School Diploma or equivalent required
• 1–3 years of related experience preferred
• Strong customer service and communication skills
• Working knowledge of Microsoft Office (Excel, Outlook)
• Understanding of the sales and order cycle preferred
• Ability to work effectively in a goal-driven environment
• Self-motivated with strong problem-solving ability

Knowledge & Skills Required
• Strong computer proficiency
• Ability to multi-task in a fast-paced environment
• Strong organizational skills
• Attention to detail
• Problem-solving abilities
• Strong verbal and written communication skills

Physical Demands
• Office-based role requiring extended use of computer, keyboard, and telephone

Radwell Benefits
• Medical, dental, and vision coverage starting Day 1 of employment
• 15 PTO days
• Paid company holidays
• Company-paid short-term and long-term disability
• Company-paid life insurance
• 401(k) with company matching

Radwell International LLC is an equal opportunity employer.