Credit & Collections Coordinator

JOB SUMMARY

Enhance the administrative and accounting services in order to improve operational efficiency with better processes for internal controls, financial analysis and reporting.

ESSENTIAL DUTIES

Responsibilities include hands-on activities for the provision of proper and timely collection and reconciliation of customer receivable balances.

·         Perform accounts receivable collection in accordance with credit and collection procedures and metrics.

·         Review aged trial balance reports and maintain customer contact as to collection efforts.

·         Prepare and record collection notes as to the result of customer contacts.

·         Research customer deductions, send statements and letters as required

·         Support inter-company sales staff on issues regarding credit holds, credit limits and payment terms and assisting with customer ID selections for PO’s. 

·         Monitor credit hold portal for release of orders continuously throughout the day

·         Maintain the integrity of all customer accounts assuring the Accounts Payable and Billing information is accurate

·         Perform other duties as assigned

May be modified from time to time.  Other duties, tasks and work may be assigned as required.

SUPERVISORY RESPONSIBILITIES

Not applicable.

QUALIFICATIONS

·         Ability to work in a team and results oriented environment.

·         Competitive personality with a drive to exceed goals.

·         Advanced problem solving and persuasion skills.

·         Ability to work in a high paced environment

·         Ability to multi –task coupled with strong organizational skills.

·         A positive, enthusiastic attitude with the ability to communicate and establish relationships with customers effectively is required.

KNOWLEDGE & SKILLS REQUIRED 

• Strong Computer proficiency
• Excellent telephone and customer service skills
• Knowledge of Microsoft Office, Word, Excel
• Attention to detail
• Problem solving abilities

EDUCATION & EXPERIENCE 

·         High School Diploma or equivalent required

• Further degree study preferred but not required
• At least 2 years of previous commercial credit and collections experience required
• AR experience preferred

CERTIFICATES, LICENSES, REGISTRATIONS  

None Required

PHYSICAL DEMANDS 

This is an office job and entails the physical demands associated with operating a telephone and computer (viewing monitor, keyboard, and mouse). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BONUS/COMMISSION PLAN

Discretionary Year End Bonus Plan

Salary Range Information:

The range displays on each job postings reflect the targeted base salary for the position. Within the range, individual pay is determined by work location and additional factors, including job related skills, experience, and relevant education or training.

Salary Range:

$53,610.00-$59,560.00 annual base salary 

Ability to work in a team in a results oriented environment

Advanced problem solving and persuasion skills

Ability to work in a high paced environment

Ability to multi-task with strong communication skills

Positive, enthusiastic attitude with ability to communicate and establish working relationships with customers effectively

Strong computer proficiency

Excellent telephone and customer service skills

Knowledge of Microsoft Office, Word, and Excel

Attention to detail

Problem solving skills