Sales Support Order Entry

Sales Support Order Entry
Radwell International LLC | Customer Support Operations
Full-Time | Hourly | On-site
Schedule: Monday–Friday – 8:00am to 5:00pm
1 Millennium Drive, Willingboro, NJ 08046

The Sales Support Order Entry role is responsible for handling inbound customer calls for order placement and providing order entry and administrative support. This position operates in a call‑center and customer support environment and does not involve outbound selling or independent sales activity. The primary focus is supporting customers through accurate order entry, system updates, and responsive communication.

Key Responsibilities
• Answer inbound phone calls from customers placing orders
• Accurately enter orders into the order entry system
• Validate and update customer information in P21 as needed
• Confirm all orders in writing through the P21 system
• Correspond with customers via phone and email
• Communicate with manufacturers regarding obsolete parts and relay updates to customers
• Source products and pricing for manufacturers not currently supplied by Radwell when required
• Audit and update part number information within Radwell systems (Spectrum)
• Attach marketing and product information to customer correspondence
• Enter quotations and orders into sales order processing systems
• Build new customer accounts in Radwell systems
• Perform product and price maintenance in PriceTool, Spectrum, and related systems
• Assist with database cleanup and ongoing system maintenance
• Follow management direction and obtain approval for all pricing prior to quoting customers
• Assist with inbound phone coverage by picking up customers on hold when needed
• Perform other duties, tasks, or work as assigned

Qualifications
• Ability to understand the Radwell sales and order fulfillment cycle
• Strong computer skills with the ability to learn and work within Radwell systems

Knowledge & Skills Required
• Strong computer proficiency
• Proficiency using email and the internet
• Ability to multi‑task
• Ability to work in a fast‑paced call‑center environment
• Attention to detail
• Problem‑solving abilities
• Strong communication skills
• Previous experience in order entry, call‑center support, customer service, or sales support is helpful

Compensation & Bonus
The recruiting base pay rate for this full-time position is $25.00 per hour.
Within the base pay range, individual pay is determined by job‑related skills, experience, and relevant education or training.

Eligible for bonus program after successful completion of the introductory 90‑day period.

Radwell Benefits
• Medical, dental, and vision coverage starting Day 1 of employment
• 15 PTO days
• Paid company holidays
• Company‑paid short‑term and long‑term disability
• Company‑paid life insurance
• 401(k) with company matching
• Free onsite gym

Radwell International LLC is an equal opportunity employer

Work Schedule
This position is scheduled Monday through Friday, 8:00am to 5:00pm, with a one‑hour break.

Work Environment
Professional open call‑center office environment. Occasional visits to warehouse or repair areas may be required. Dress attire is casual but professional. Employees must wear Radwear apparel once issued, along with Radwell ID badge and access card. All safety policies must be adhered to.