Online Sales Coordinator

JOB SUMMARY

Monday-Friday 8am-5pm

Responsible for handling customer inquiries and incoming sales leads as well as pro-active outbound selling. Ensure customer inquiries generated by email, E-bay and internal requests are completed in a timely manner. Managing the E-Bay store to assure optimal positive feedback which will affect our rating.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Respond to customer inquiries to Radwell by phone, email or through other means
• Manage orders placed at Plccenter.com and eBay.com
• Help to achieve and maintain company goals
• Capture sales opportunities for all product; perform all sales tasks necessary to turn opportunities into billable sales
• Source products for manufacturers not currently supplied by Radwell (new products)
• Check inventory (i.e. “PLC Center” inventory) and fulfill order out of inventory if possible
• Notify customers of price and delivery changes for orders placed online
• Correspond with customers via phone and e-mail and respond to customers in a timely, efficient, and professional manner
• Ensure high degree of customer satisfaction as measured by our automated survey system, customer feedback and other means
• Enter quotations and orders into sales order processing systems; ensure accurate sales information including proper and accurate delivery, payment terms, and other critical order information; confirm all orders with customer; perform follow-up and order clean-up as necessary
• Manage feedback for all orders placed to assure positive feedback
• Performing product and price maintenance in “pricetool” and other business systems; Building new part numbers as needed
• May be modified from time to time. Other duties, tasks and work may be assigned.

QUALIFICATIONS

• Must understand the sales cycle; ability to understand the Radwell International sales cycle
• Strong computer skills; ability to learn and understand Radwell computer systems to perform job tasks in an automated environment

KNOWLEDGE & SKILLS REQUIRED 

• Strong Computer proficiency
• Proficiency using e-mail, the internet, Microsoft Office, and other computer tools
• Ability to multi-task
• Ability to work at fast pace
• Attention to detail
• Problem solving abilities
• Good communication skills
• Ability to sell

EDUCATION & EXPERIENCE 

• High school diploma or equivalent required
• Previous sales experience in a related environment or a college degree in business or a related field of study preferred.

SALARY INFORMATION

The recruiting base salary range for this full-time position is $37,440 - $52,000 / year. Within the range, individual pay is determined by factors, including job-related skills, experience, and relevant education or training. Additionally, this role is bonus-eligible, with a target bonus percentage that provides an opportunity to earn even more based on company performance.

BENEFITS INFORMATION

Radwell offers a comprehensive benefits package including health, dental, and vision coverage. The Company provides company sponsored short-term and long-term disability benefits, as well as $50,000 in Life insurance. These benefits, along with additional voluntary benefits, are available to all regular full-time employees beginning on first day of employment. All employees are automatically enrolled at 3% into the Company’s 401(k) Plan on the first of the month following 90 days of continuous employment.  Employees are eligible for common paid Company Holidays and 15 days of PTO annually, which begin accruing on first date of employment and may be used immediately upon joining the team.