Credit & Collections Coordinator

JOB SUMMARY

Monday through Friday 8am-5pm

Enhance the administrative and accounting services in order to improve operational efficiency with better processes for internal controls, financial analysis and reporting.

ESSENTIAL DUTIES

Responsibilities include hands-on activities for the provision of proper and timely collection and reconciliation of customer receivable balances.

• Perform accounts receivable collection in accordance with credit and collection procedures and metrics
• Review aged trial balance reports and maintain customer contact as to collection efforts
• Prepare and record notes as to the result of customer contacts
• Send statements and past due letters as required
• Update PO Numbers in P21 as required
• Forward credit card payments to securepay@radwell.com
• Maintain the integrity of all customer accounts assuring the Accounts Payable and billing information is accurate
• Send billing errors to assigned collector for resolution
• Send POD's and W9's to customers upon request

May be modified from time to time.  Other duties, tasks and work may be assigned as required.

QUALIFICATIONS

• Ability to work in a team and results oriented environment.
• Competitive personality with a drive to exceed goals.
• Advanced problem solving and persuasion skills.
• Ability to work in a high paced environment
• Ability to multi –task coupled with strong organizational skills.
• A positive, enthusiastic attitude with the ability to communicate and establish relationships with customers effectively is required.

KNOWLEDGE & SKILLS REQUIRED

• Strong Computer proficiency
• Excellent telephone and customer service skills
• Knowledge of Microsoft Office, Word, Excel
• Attention to detail
• Problem solving abilities

EDUCATION & EXPERIENCE

• High School Diploma or equivalent required
• Further degree study preferred but not required
• Previous commercial credit and collections experience

PHYSICAL DEMANDS

This is an office job and entails the physical demands associated with operating a telephone and computer (viewing monitor, keyboard, and mouse). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

EMPLOYEE EVALUATION SUMMARY

• Introductory Review -- Will be written at approximately 80 days after employment and will be used to determine whether employment will continue
• Monthly Reviews – Employee’s will be given a brief written monthly review primarily focused on quantitative performance and measurement of activity.
• Annual Reviews – Monthly reviews will factor in as a big part of this process along with attendance, job knowledge, overall performance and dependability.

Salary Range Information:

The range displays on each job postings reflect the targeted base salary for the position. Within the range, individual pay is determined by work location and additional factors, including job related skills, experience, and relevant education or training.

Salary Range:

$49,920.00-$54,610.00 annual base salary