QA Technical Support

JOB SUMMARY

Monday-Friday 8am-5pm

Support QA management in conducting the Quality Assurance and production processes and procedures of Radwell International. These departments include the Repair and PLCCenter departments; and the Distribution as it relates to the Quality Assurance process of Radwell International.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Complete an average of 8 units/day
• Aid in the BER evaluation while maintaining a 4% or lower rate
• Interfacing with customers, production, sales and accounting staff as it relates to strengthening our customer relationships and confidence in our capabilities.
• Assist with development of methods, procedures and processes to improve our quality, capabilities and performance as an industrial controls resource in the marketplace.
• Assisting with various duties as they relate to the Quality Assurance processes of Radwell International. 
• Support to quality department as back up for various roles as needed. This need may arise thru increased workload for these respective roles.
• May be modified from time to time. Other duties, tasks and work may be assigned.

QUALIFICATIONS

• Must have a proven track record in a similar technical environment
• Must understand the products being repaired and processed from extensive technical background and experience; should be able to perform repair, testing and troubleshooting, and provide technical advice and assistance to all phases of the production cycle.
• Strong computer skills; ability to learn and understand Radwell computer systems to perform job tasks in an automated environment
• A positive attitude with the ability to work in a team-oriented environment.
• Ability to work well with upper management in implementing directives and other supervisory personnel in operating the department.
• Ability to identify needed improvements in existing processes and assist in implementations of changes.
• Willingness to work irregular hours, including weekends if necessary, in order to complete assignments on schedule and order to meet company goals and objectives.
• Good organizational and communication skills.
• Ability to handle relationships with customers and suppliers.
• Ability to evaluate and solve problems as they occur.

KNOWLEDGE & SKILLS REQUIRED 

• Strong Computer proficiency
• Ability to multi-task
• Strong organizational skills
• Assist IT/Inform IT of changes to promote program efficiency
• Ability to work in a fast paced environment
• Attention to detail
• Problem solving abilities
• Good communication skills

PHYSICAL DEMANDS   

• Occasional sitting, reaching/working overhead, climbing or balancing, stooping, kneeling, crouching or crawling
• Frequent walking
• Continuous standing and repetitive hand motion
• Occasional sitting, reaching/working overhead, climbing or balancing, stooping, kneeling, crouching or crawling
• Continuous standing and repetitive hand motion
• Lifting requirements include frequent lifting of up to 25 pounds and continuous lifting of up to 10 pounds

EDUCATION & EXPERIENCE 

• High School Diploma and/or technical school required
• One to three years related experience and/or training
• Technical product knowledge preferred
• Electronic industry experience required