Credit & Collections Coordinator

JOB SUMMARY

Monday through Friday 8am-5pm

Enhance the administrative and accounting services in order to improve operational efficiency with better processes for internal controls, financial analysis and reporting.

JOB SUMMARY

Enhance the administrative and accounting services in order to improve operational efficiency with better processes for internal controls, financial analysis and reporting.

ESSENTIAL DUTIES

Responsibilities include hands-on activities for the provision of proper and timely collection and reconciliation of customer receivable balances.

• Perform accounts receivable collection in accordance with credit and collection procedures and metrics.
• Review aged trial balance reports and maintain customer contact as to collection efforts.
• Prepare and record collection notes as to the result of customer contacts.
• Increase credit limits up to N45 as required and/or requested by customer
• Research customer deductions, send statements and letters as required
• Support inter-company sales staff on issues regarding credit holds, credit limits and payment terms and assisting with customer ID selections for PO’s. 
• Update payment terms in P21 as required
• Update PO numbers in P21 as required
• Monitor credit hold portal for release of orders continuously throughout the day
• Forward credit card payments to AR for processing
• Maintain the integrity of all customer accounts assuring the Accounts Payable and Billing information is accurate
• Submit tasks to sales for credits on invoice discrepancies
• Submit requests for Bad Debt write offs  
• Send POD’s and W9’s to customers upon request
• Enter customer invoices on website portal as required
• Researching payment application

May be modified from time to time.  Other duties, tasks and work may be assigned as required.

METRICS OF RESPONSIBILITY (GOALS)

50 minimum collection calls/emails per day = 25 points

30K minimum in payments received per day = 25 points

Monitor orders on hold, add Hold Class reasons and order notes as required = 20 points

70% or greater for Current category = 5 points

21% or greater for 1-30 day category = 5 points

3% or less for 31-60 day category = 5 points

2.5% or less for 61-90 day category = 5 points

2% or less for 91-120 day category = 5 points

1.5% or less for over 120 day category = 5 points

QUALIFICATIONS

• Ability to work in a team and results oriented environment.
• Competitive personality with a drive to exceed goals.
• Advanced problem solving and persuasion skills.
• Ability to work in a high paced environment
• Ability to multi –task coupled with strong organizational skills.
• A positive, enthusiastic attitude with the ability to communicate and establish relationships with customers effectively is required.

KNOWLEDGE & SKILLS REQUIRED

• Strong Computer proficiency
• Excellent telephone and customer service skills
• Knowledge of Microsoft Office, Word, Excel
• Attention to detail
• Problem solving abilities

EDUCATION & EXPERIENCE

• High School Diploma or equivalent required
• Further degree study preferred but not required
• Previous commercial credit and collections experience

PHYSICAL DEMANDS

This is an office job and entails the physical demands associated with operating a telephone and computer (viewing monitor, keyboard, and mouse). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

EMPLOYEE EVALUATION SUMMARY

• Introductory Review -- Will be written at approximately 80 days after employment and will be used to determine whether employment will continue
• Monthly Reviews – Employee’s will be given a brief written monthly review primarily focused on quantitative performance and measurement of activity.
• Annual Reviews – Monthly reviews will factor in as a big part of this process along with attendance, job knowledge, overall performance and dependability.