Software Support Specialist

Job Summary:

The Software Support Specialist will install, maintain, and troubleshoot software unique to the field service business used by all of Group CBS entities’ field technicians and will serve as a liaison with our Managed IT provider.

Essential Duties and Responsibilities:

• Provides technical support and training to company team members and troubleshoot technical problems related to software with a focus on field service test equipment and company cell phones
• Manages specialized test equipment software licenses and versions, and performs software update vetting and applicability
• Manages the PowerDB program and create requested forms
• Install specialized test equipment software on computers and test the setup by connection to the test equipment
• Manages the intracompany SharePoint site by keeping it updated and adding content
• Provides assistance with onsite and in the field hardware issues
• Provides liaison support with the company’s Managed IT provider who manages all IT components besides the test equipment software
• Provides assistance to our Managed IT provider with onboarding new computers
• Performs other related duties as assigned

Knowledge, Skills, and Abilities:

• Must be organized and have excellent attention to detail.
• Excellent analytical, logical thinking, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment and adapt to change.
• Ability to multitask, prioritize and well independently.
• Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, languages, and hardware used in within the organization and this industry.
• Proficient with Microsoft Office Suite, Office 365, SharePoint, Power Platform, Power Apps Development, or related software.

Work Environment:

• Must be willing to relocate within 60 miles of Premier Power Maintenance’s Corporate office in Indianapolis, IN.
• Corporate business hours are Monday-Friday, 7:30am-4:30pm, but depending on the scope of work hours outside of regular business hours may be required.
• Must be willing to take calls and travel outside the scope of normal business hours.  Providing IT support to all offices is a key component of this position.
• Education and Work Experience:
• Bachelor’s degree in Computer or Information Science-related field is recommended.
• At least three years of related experience required.
• Experience with application of information technology in a field service business preferred.
• Must be able to pass a pre-employment criminal background check, education verification, motor vehicle report, an approved hair and urine drug screen, as well as periodic, unannounced random testing.
• Must have a valid driver’s license.
• Must be able to lift and maneuver at least 25 lbs.
• Prolonged periods of sitting/ standing at a desk.