Job Summary:

The Software Support Specialist will install, maintain, and troubleshoot software unique to the field service business used by all of Group CBS entities’ field technicians and will serve as a liaison with our Managed IT provider.

Essential Duties and Responsibilities:

• Provides technical support and training to company team members and troubleshoot technical problems related to software with a focus on field service test equipment and company cell phones
• Manages specialized test equipment software licenses and versions, and performs software update vetting and applicability
• Manages the PowerDB program and create requested forms
• Install specialized test equipment software on computers and test the setup by connection to the test equipment
• Manages the intracompany SharePoint site by keeping it updated and adding content
• Provides assistance with onsite and in the field hardware issues
• Provides liaison support with the company’s Managed IT provider who manages all IT components besides the test equipment software
• Provides assistance to our Managed IT provider with onboarding new computers
• Performs other related duties as assigned