Sales Team Specialist

Location

Forrest City, AR

Schedule

Monday through Friday, 8:00am to 5:00pm
Occasional overtime as needed

Overview

This role provides administrative and operational support that keeps the sales process moving smoothly. You will work closely with the Operations Manager and sales team to support order processing, customer communication, lead follow up, and ongoing opportunity maintenance using tools like Salesforce and NetSuite. The goal is simple: help the team move faster, stay organized, and serve customers better.

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What you will do

Sales and operations support
• Create and update customer accounts and orders in Salesforce and NetSuite
• Support the Operations Manager and sales team with customer outreach, quotations, opportunity upkeep, and tools that help grow the business
• Assist with lead generation and customer follow ups
• Maintain accurate, up to date work to support internal controls and process compliance
• Coordinate effectively with internal teams and external customers to support sales and shipments
• Participate in remote and on site production and sales meetings as needed
• Support continuous improvement through knowledge sharing and cross functional collaboration
• Manage multiple priorities and handle special projects as assigned
• Perform other duties as needed

What success looks like

• Orders and customer updates are accurate, complete, and on time
• Opportunities are maintained cleanly so the team can forecast and follow up effectively
• Customers receive responsive communication and consistent support
• Work is organized, controlled, and documented correctly
• Cross functional coordination helps shipments move without avoidable delays

Metrics

TBD

Supervisory responsibilities

Not applicable. This position has no direct reports.

What we are looking for

• Strong interpersonal skills with confidence interacting with customers and internal stakeholders
• Comfortable working through complex issues with a team to reach resolution
• Proficient in Microsoft Office tools
• Able to collaborate across teams to complete tasks and meet deadlines
• Able to build rapport and maintain positive working relationships across functions

Knowledge and skills

• Highly organized, able to manage multiple projects at once in both team and independent work settings
• Strong prioritization and multitasking skills
• Excellent written and verbal communication skills

Education and experience

• Bachelor’s degree required, Marketing, Business, Finance, or Information Technology preferred
• Two years of experience in business, marketing, information technology, or a related field preferred

Certificates, licenses, registrations

None required

Physical requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Continuous sitting and repetitive hand motion
• Occasional lifting up to 10 pounds

Employee evaluation

• Introductory review at approximately 80 days to confirm role fit and performance expectations
• Annual reviews to assess productivity, demonstrated business skills, and accomplishments

Employer’s rights

This job description does not list all job duties. You may be asked to perform other tasks as needed and will be evaluated in part on the duties listed above. The employer may revise this job description at any time. This job description is not a contract for employment. Employment may be terminated by either you or the employer at any time, for any reason.

Equal opportunity employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex including pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other legally protected status. We are committed to providing equal employment opportunities and a workplace free from discrimination and harassment.

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