Job Title: Production Support   

Department:       Production

Reports To:    Warehouse Manager  

FLSA Status:  Hourly, Non-Exempt, Full-Time   ____________________________________________________________________ 

JOB SUMMARY  

As a Production Support professional, you will play a crucial role in ensuring the smooth operation of manufacturing processes by providing technical assistance, troubleshooting issues, and collaborating with cross-functional teams. Reporting to the Production Support Supervisor or Manager, you will be responsible for maintaining and optimizing production equipment, addressing technical challenges, and contributing to the overall efficiency of the production environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES  

·         Provide on-the-floor technical support to production operators and team members.

·         Address and resolve technical inquiries and issues promptly.

·         Perform routine maintenance and calibration of production equipment and machinery.

·         Execute preventive maintenance activities to ensure optimal performance.

·         Identify and diagnose technical issues in production processes and equipment.

·         Implement timely and effective solutions to minimize disruptions.

·         Collaborate with the production team to identify opportunities for process improvement.

·         Implement changes and adjustments to enhance efficiency and product quality.

·         Maintain accurate records of equipment maintenance activities and technical interventions.

·         Update documentation related to troubleshooting procedures and solutions.

·         Work closely with production operators and team leads to understand technical challenges.

·         Provide training and guidance on the proper use and care of equipment.

·         Collaborate with the Quality Control team to ensure products meet quality standards.

·         Participate in quality audits and inspections as needed.

·         Adhere to safety protocols and guidelines in all technical activities.

·         Report and address any safety concerns promptly.

·         Monitor and maintain inventory levels of spare parts and consumables.

·         Coordinate with the procurement team to ensure the availability of required materials.

·         Implement systems for continuous monitoring of production equipment.

·         Utilize data and analytics to anticipate and prevent technical issues.

·         Work closely with the maintenance team for complex repairs and upgrades.

·         Provide input on equipment reliability and recommend improvements.

·         Ensure strict adherence to established SOPs in all technical activities.

·         Participate in the development and updating of SOPs as needed.

METRICS 

TBD 

SUPERVISORY RESPONSIBILITIES  

Not applicable.  This position has no direct reports. 

QUALIFICATIONS 

·         Strong technical proficiency in troubleshooting and maintaining production equipment.

·         Familiarity with manufacturing processes and machinery.

·         Awareness of safety protocols and procedures.

·         Ability to adapt to changing production requirements and priorities.

·         Flexibility to work in a dynamic manufacturing environment.

KNOWLEDGE & SKILLS REQUIRED   

·         Effective verbal and written communication skills.

·         Ability to convey technical information clearly to non-technical team members.

·         Strong problem-solving skills with the ability to think analytically.

·         Capacity to resolve technical issues efficiently.

·         Ability to work collaboratively with cross-functional teams.

·         Positive attitude and a willingness to support the production team.

·         Commitment to maintaining a safe working environment.

EDUCATION & EXPERIENCE   

·         High school diploma or equivalent. Additional technical certifications or an associate degree is a plus.

·         Proven experience in a technical support role within a manufacturing or production environment.

CERTIFICATES, LICENSES, REGISTRATIONS   

None required 

PHYSICAL DEMANDS   

·         Occasional reaching/working overhead, stooping, kneeling, crouching or crawling 

·         Frequent walking 

·         Continuous standing and repetitive hand motion 

·         Lifting requirements include occasional lifting up to 50 pounds, frequent lifting of up to 50 pounds and continuous lifting of up to 15 pounds.  

BONUS/COMMISSION PLAN  

No commission or bonus plan currently in place 

EMPLOYEE EVALUATION SUMMARY  

·         Introductory -- Will be written at approximately 80 days after employment and will be used to determine whether employee has sufficiently met and performed the job requirements, and will indicate whether employment will continue 

·         Annual Reviews – Employee will be given a formal regular annual review, which assesses productivity and demonstrated business skills and accomplishments for the previous period. 

WORK SCHEDULE  

Hours are 8:00am to 5:00pm. You are required to be at your workstation from the start of your shift to the completion of your shift Monday thru Friday.   

EMPLOYER'S RIGHTS 

This job description does not list all the duties of the job.  You may be asked by supervisors or managers to perform other duties.  You will be evaluated in part based upon your performance of the tasks listed in this job description.  The employer has the right to revise this job description at any time.  The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. 

Acknowledgement and Acceptance 

I acknowledge that I have read and understand the responsibilities and requirements for the position and all questions have been answered to my satisfaction. In addition, I believe that I possess the required qualifications based on my experience and abilities and therefore, accept the position.